Business Analyst

About Us

We are proudly an Ontario-based mutual insurance company rooted in community and growing in tradition. Our values reflect our tradition and deep commitment to protecting what matters most to our policyholders. With a strong focus on personalized service, responsible underwriting, and sustainable growth, we aim to deliver peace of mind through reliable insurance solutions.

As a mutual, we are accountable to our members, not shareholders. That means our decisions are guided by people over profit. If you’re looking to lead with purpose and be part of a collaborative, people-first organization, we invite you to join our team.

The Opportunity

We are seeking an experienced Business Analyst to join our IT Team. Reporting directly to the Project Management Director, you will play a pivotal role in driving business transformation initiatives, optimizing processes, and supporting the delivery of strategic projects across Nova Mutual!

Key Responsibilities

• Requirements Analysis: Collaborate with stakeholders to elicit, analyze, and document business and functional requirements.
• Process Improvement: Assess existing business processes, identify opportunities for improvement, and recommend solutions that drive efficiency and effectiveness.
• Project Support: Work closely with cross-functional teams to ensure project objectives are met on time and within scope.
• Data Analysis: Analyze data to support business cases, identify trends, and inform decision-making.
• Reporting & Documentation: Assisting with regulatory reporting. Prepare clear and concise business requirements documents, process maps, and user stories.
• Testing & Implementation: Support user acceptance testing and facilitate the successful implementation of new processes and systems.
• IT Support: Supporting and resolving the Nova Mutual IT Helpdesk inquiries.

Qualifications

• 3-5 years of relevant experience, ideally in a Business Analyst role
• Relevant College or University education in a related field such as Business and Information Systems.
• Prior experience in Insurance or financial services is considered an asset
• Experience with Cognition+ Insurance System and proficiency with business analysis tools (e.g., Visio, MS Office Suite) is a valued advantage.
• Strong problem-solving skills and the ability to translate complex business needs into actionable solutions.
• Excellent written and verbal communication skills; ability to engage effectively with stakeholders at all levels.

Why Join Us?

• A supportive, inclusive, and mission-driven culture
• Competitive compensation and benefits package
• Professional development opportunities and support for designations
• A workplace that values people, innovation, and community impact

Ready to Make a Difference?

Ready to make your mark in the mutual insurance space? We’d love to hear from you. Apply today with your resume and cover letter outlining why you're a great fit for this role.

Nova Mutual is an equal opportunity employer. Persons with disabilities requiring accommodation in the application process are to please reach out to us at [email protected]