Entry Level Quality Assurance Analyst (Remote)

Job_Summary:

H&R Block is a leader in tax preparation and financial services, and they are seeking a Seasonal Quality Assurance Analyst. In this role, you will ensure that software and hardware implementations meet specified requirements and perform as intended, while contributing to high-quality customer experiences through thorough testing and support.

Responsibilities:

• Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards

• Create clearly documented defect reports that enable problems to be recreated along with suitable workarounds

• Construct complete/thorough manual test cases based on test design and thorough knowledge of the product and its environment

• Consistently ensure high-quality, thorough manual test cases that fully exercise product functionality, but consume minimal resources

• Effectively use test automation where appropriate and available to increase the thoroughness of testing

• Execute end-to-end functional tests and utilize automated tests developed by others to exercise system

• Offer direct input into the requirements documents; review and give feedback based on product knowledge and understanding of customer issues (must understand the business needs the product is trying to meet)

• Create work plans for own deliverables and clearly documented personal goals, plans, designs, and results and communicate to both technical and non-technical audiences; compare, contrast, and prioritize alternative approaches to meeting those objectives

• Contribute to end-to-end product testing strategy, focusing on the customer experience

• Provide exceptional support experiences through handling cases escalated

• Quickly troubleshoot and diagnosis support cases to ensure service level agreements (SLAs) are met with high end-user satisfaction

• Help troubleshoot/support tax offices by phone and chat

• Remote into and/or control desktops to resolve technical issues

Qualifications:

-Required:

• High school diploma or equivalent

• 3 years minimum related work experience

Company:

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.