Care Coordinator (Remote)

Position is Remote (US/Canada)

No agencies please

Company Overview

Maximus (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.

Position Summary

In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience. Your primary responsibilities include managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues. You will also serve as a key contributor to our patient concierge experience. The ideal candidate is driven by a passion for lifestyle, wellness, and fitness, constantly seeks innovative approaches to their work, and is eager to shape the overall patient journey.

Key Responsibilities

• Video Conferencing & Scheduling
• Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts.
• Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise.
• Lab & Pharmacy Coordination
• Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients.
• Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries.
• Messaging Queue Management
• Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member.
• Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps.
• Patient Communication & Support
• Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.
• Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits.
• Digital Healthcare Administration
• Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality.
• Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.
• Quality Assurance & Compliance
• Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws.
• Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives.
  

Qualifications

• Experience: 1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role.
• Education: Associate’s or Bachelor’s degree in Healthcare Administration, Public Health, or a related field preferred.
• Technical Skills: Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues.
• Communication Skills: Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners.
• Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.
• Interpersonal Skills: Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences.
• Compliance Knowledge: Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.
  
  

What We Offer (Benefits)

• Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage)
• Full Suite: Medical, Dental, Vision, Life Insurance
• Flexible vacation/time-off policies