Leaves Administrator

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Leaves Administrator

Job Description Summary

Telus Health’s Absence and Disability Management practice helps employers achieve improved health and productivity outcomes with services focused on absence reporting, proactive case management and effective return-to-work support for a variety of employee leaves such as medical, provincially and/or federally regulated and personal. Telus Health provides clients with improved leave compliance to federal and provincial regulations as well as company-specific policies. Further, we partner with our clients and their employees to support a range of health risks or conditions, whether related to physical, mental, social or workplace health to determine appropriate workplace accommodation where needed.

With 2 million lives supported by our Absence Management team, we are proud to be Canada’s leader in absence and disability management, as well as a significant growth engine for Telus Health continued expansion in the United States. We are supporting employees and strengthening business through our industry-leading technology, and our highly skilled case management expertise helps employees navigate the complexities of the health care system and remove barriers for returning to work.

Job Description

Summary:

The role of our Leaves Administrators is to process, analyze and manage requests for leaves and accommodation based on employee eligibility and entitlement, applicable legislation, and client specific policies, to communicate clearly with clients and their employees on all aspects of the leaves and accommodation process and to ensure that ongoing management is within Telus Health’s best practices. The Leaves Administrator assesses any barriers to a successful and timely return to work, engages stakeholders to implement strategies to address any identified barriers and supports the return-to-work process.

This position may be based from a remote/home office anywhere in Canada.

Responsibilities:

Process, analyze and manage requests for accommodation in the workplace, and leaves based on employee eligibility and entitlement, applicable provincial and/or federal legislation or client specific policies

Conduct telephone interviews, contacting the employee and their leader or Human Resources Representative by telephone and email as applicable to explain the leaves management or accommodation process, employee accountabilities and gather information for assessment purposes

Analyze medical information and documentation provided to ensure compliance to requirements for each leave type or request for accommodation

Perform validation of leave eligibility and entitlement, and accommodation needs

Prepare written communication for all stakeholders confirming the outcome of your review based on the employee’s request, eligibility, and entitlement, or confirming the outcome of your adjudication

Communicate proactively with the client’s designate regarding any issues that impact the employee’s leave, the workplace or return to work

Maintain accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders

Ensure an appropriate return to work plan is communicated with the employer and employee

When applicable, manage a seamless transition to Short Term Disability (STD) to the STD insurer

Provide any of the following interventions where the need is identified: Employee and Family Assistance Program contact, medical treatment or assessment interventions, utilization of specialized resources or consultations, etc.

Attend Case Management and Disability/Leaves Management department team meetings, as well as client meetings as needed

Support other projects as assigned

Succeeding as a Leaves Administrator will require the following core qualifications and skills:

Diploma with specialization in Occupational Health, Rehabilitation, Legislation related to Leaves and/or Disability Management, Disability Insurance, or Administration

Minimum of 1-2 years of experience in Human Resources, Leaves Management, Disability Management, administration and/or customer service

Good computer skills including intermediate proficiency in Microsoft Outlook and Word

Strong communication skills with exceptional customer service focus

Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity

Detail oriented focus with ability to work independently in fast paced environment

Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations

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A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.