
Social Media Community & Operations Manager
Square
Full time
Marketing and Sales
United States
Hiring from: United States
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Social Media Community & Operations Manager will sit on the Communications & Social team and report to the Head of Communications. You will oversee Square's voice on social media and help these communities grow — monitoring conversations, identifying important cultural moments, and driving brand-aligned engagement. You will understand how to get our online communities talking when it's quiet, and how to engage when it makes sense for Square to join the conversation.
You bring passion for internet culture, a thoughtful sense for what drives conversation, and a calm, strategic mindset—especially during moments of heightened visibility. You'll help guide our community voice, enhance customer and employee stories, support Square leadership with important messaging moments, and help ensure that we show up with empathy in moments that matter.
You Will
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Full-time Employee Benefits Include The Following
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A
$111,700—$167,500 USD
Zone B
$103,800—$155,800 USD
Zone C
$98,200—$147,400 USD
Zone D
$89,400—$134,000 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Privacy Policy
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Social Media Community & Operations Manager will sit on the Communications & Social team and report to the Head of Communications. You will oversee Square's voice on social media and help these communities grow — monitoring conversations, identifying important cultural moments, and driving brand-aligned engagement. You will understand how to get our online communities talking when it's quiet, and how to engage when it makes sense for Square to join the conversation.
You bring passion for internet culture, a thoughtful sense for what drives conversation, and a calm, strategic mindset—especially during moments of heightened visibility. You'll help guide our community voice, enhance customer and employee stories, support Square leadership with important messaging moments, and help ensure that we show up with empathy in moments that matter.
You Will
- Be the frontline voice and ear to the ground for @Square, responding to and shaping conversation in real-time
- Monitor and engage with social media conversations across Instagram, TikTok, LinkedIn, Threads, X, YouTube, and any other emerging channels
- Assess inbound mentions in partnership with our Customer Success team
- Support in maintaining social media calendars, project management workflows, post publishing, and analytics gathering across platforms
- Identify opportunities to insert Square into relevant conversations with speed and authenticity
- Source high impact social content and act as a promoter for our Employee Advocacy program internally
- Manage our social listening efforts and identify relevant moments that are impactful for our brand on social media
- Think outside the box and contribute ideas — what are we not doing that we should be?
- 3+ years of experience in social media management, with experience building and scaling online communities
- Create relevant content that aligns with current trends and audience needs
- Write and edit clearly and accurately
- Design simple visual assets using existing Figma templates and guidelines
- Approach challenges with a proactive, solutions-focused mindset
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Full-time Employee Benefits Include The Following
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A
$111,700—$167,500 USD
Zone B
$103,800—$155,800 USD
Zone C
$98,200—$147,400 USD
Zone D
$89,400—$134,000 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Privacy Policy
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs

Position: Talent Manager/Jr Talent Manager Location: This is a work-from-home position; however, the expectation is that you are located in either LA or the NY tri-state region. Sixteenth, part of Whalar Group, is one of the leading, global, 360° Creator...
Marketing and Sales
United States
Hiring from: United States

Job Description: ICUC is the global leader in Social Media solutions for over 15 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the...
Marketing and Sales
United States
Hiring from: United States

WHO ARE WE? Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey,...
Marketing and Sales
Canada
Hiring from: Canada