Freight Forwarder Airfreight Export
ICAT Logistics
Full time
Other
United States
Hiring from: United States
Description
To provide the highest-level customer experience through the processing of air export shipments.
Essential Duties And Responsibilities
To provide the highest-level customer experience through the processing of air export shipments.
Essential Duties And Responsibilities
- Prioritize, schedule and route shipments for air export transportation
- Assist with day-to-day coordination, execution and tracking of air export shipments
- Schedule and arrange pickups
- Book space with air carriers
- Complete air related documentation, including airway bills, pick-up orders, manifests
- Complete EEI filings as required with 100% accuracy
- Liaise with overseas offices and partners
- Prepare rate quotations for ICAT clients and agent partners
- Prepare air shipments for invoicing
- Active participation in team meetings
- Manage international payables with finance
- Assist when needed to review vendor billing discrepancies (variances)
- Prepare quotations and coordinate documentation between customers and vendors to include overseas agents
- Support the ICAT CX initiative by providing a high level of customer satisfaction and operational proficiency to meet growth and profitability goals as well as providing customers with WOW experiences.
- As we are a startup office in The Netherlands we will require you to be flexible towards handling import and road shipments until we grow.
- MBO+ level of work and thinking, and at least three years of demonstrable experience within the logistics sector.
- HAve an excellent command of both Dutch and English, in both spoken and written forms.
- Experience with Cargowise is a plus.
- Able to foster accountability and commitment to achieve department goals
- Desire and drive to learn and grow
- Outstanding communication skills – Excellent verbal and written with an emphasis on listening
- Extremely well organized, with the ability to handle multiple tasks simultaneously
- Able to plan and effectively set priorities for implementation
- Advanced skills with Microsoft office products
- Ability to work in a response-oriented industry
- Ability to build relationships with internal and external clients
- Ability to anticipate and analyze problems, document issues, and recommend solutions
- Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
- Ability to deal with a fast-paced entrepreneurial environment
- Strong work ethic with a persistence in pursuit of objectives
- Understanding and responsive to situations that require a sense of urgency
- Consistent in follow-up and follow-through
- Credible with a high level of personal integrity
- Loyal and dedicated to the success of colleagues and team members
- Optimistic toward all activities, able to transmit this optimism to others
- Adaptive to ICAT’s core values and able to seamlessly assimilate into ICAT’s culture
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