Senior Product Manager

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

At ShiftKey, we empower product teams to tackle complex customer and business challenges in ways that resonate with our users and align with our business objectives. Our product teams are resilient, cross-functional, and empowered, equipped with the necessary skills to deliver valuable solutions by addressing real customer needs, viable within business constraints, usable with intuitive adoption pathways, and feasible from a technical standpoint.

As a Senior Product Manager, you will focus on enhancing our marketplace platform - a critical ecosystem within the healthcare labor industry. This role involves shaping solutions that improve marketplace dynamics, such as matching efficiency, supply-demand alignment, and platform integrity. You’ll drive accountability to ensure each solution meets our high bar for value, usability, and feasibility, leveraging business acumen, user empathy, and strong product judgment throughout the product lifecycle.

Where you'll work

We are looking for a candidate based in or near Cleveland, Ohio. The role will be primarily remote, but regular in-office collaboration is encouraged to support team engagement and cultural development.

What You'll Be Doing

• Own and communicate a clear marketplace roadmap grounded in business objectives and customer insights.
• Lead continuous discovery to validate ideas, prioritize opportunities, and align with user needs.
• Collaborate with your product trio to define outcomes and map solutions that drive impact.
• Guide your team through rapid iterations from concept to launch, incorporating fast feedback loops.
• Build a deep understanding of marketplace dynamics, including workflows, liquidity, trust, and pricing challenges.
• Support pilots and beta programs to test product-market fit and de-risk solutions before scaling.
• Partner cross-functionally with engineering, design, legal, marketing, and support to ensure seamless execution.
• Take full ownership of delivering outcomes, not just features, and solving real customer and business problems.
• Foster strong team dynamics through collaboration, feedback, and clear accountability.
  
  

What You'll Need

• 7+ years of experience in product management, preferably within a B2B environment.
• Proven expertise in modern product discovery and product delivery techniques and methods.
• Demonstrated ability to learn and adapt across multiple functional business areas, including engineering, design, finance, sales, and marketing.
• Strong problem-solving skills, with the ability to navigate complex challenges and constraints, using sound judgment to assess risks and present well-structured, data-informed arguments.
• Proven ability to analyze data and leverage insights to drive better decision-making.
• Proven track record of building constructive and collaborative relationships with product teams, designers, and company leadership.
  
  

Perks of working at Shiftkey

• Inclusive and collaborative work environment.
• Office space making the hybrid work environment fun and engaging.
• Comprehensive health, vision, and dental coverage.
• Benefits effective as of the first day.
• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs.
• 100% 401(k) employer match up to 6%.
• Paid parental leave.
• Investment in your wellness: access to mental health support.
  
  

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]