Weekend PART-TIME Bilingual CSR

T-Cetra
Part time
Other
United States
Hiring from: United States
Description

Weekend PART-TIME BILINGUAL CSR

Shift: (11am - 8pm Sat & Sun) OR (12pm - 9pm Sat & Sun)

Location: Remote with initial training in Dublin, Ohio

Part-time, Hourly

Department: OPS

Reports to: Customer Service Manager

We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!

We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. This is a weekend part-time role working Saturday & Sunday.

Respond to Customer calls in both English and Spanish languages and help with issues related to:

  • Activation of SIM cards
  • Complete port-in activations
  • Explaining activation issues, transactions, and terms
  • Contact carriers to resolve activation issues or verify activations
  • Develop and maintain a good relationship with merchants, Master Agents, and Employees
  • All other duties as assigned

Requirements

  • Fluent in both Spanish and English
  • Ability to multi-task and work under pressure
  • Strong technical and computer skills
  • Pleasant attitude, treat customers in a friendly and courteous manner
  • Patient and passionate personality
  • Communication skills
  • Ability to work in a fast-paced environment
  • High School Diploma
  • College coursework a plus

Why Should You Apply?

  • Flexible work environment
  • Paid Time Off
  • Up to $300 monthly bonus
  • Fun, value centered work atmosphere
  • Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
  • Beautiful nearby walking paths and park

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Optimal Care
Full time
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of...
Other
United States
Hiring from: United States
iHeartMedia
Full time
iHeartMedia Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America , reaches 90% of...
Other
United States
Hiring from: United States
Wing Assistant
Full time
3,200 - 5,000 USD / month
Please whitelist the domains " lever.co " and " hire.lever.co " with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be...
Other
United States
Hiring from: United States