Intern, Customer Engagement Smart Link Plus (Fall 2025)

Innovation is in our DNA… is it in yours?

Bombardier is a global leader in aviation, creating innovative and game-changing planes. Our products and services provide world-class experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

Your boarding pass will include…

Several conferences, including:

• Meet An Executive
• Women Taking Flight
  
  
  

Learning more about Bombardier, including:

• Bombardier Products conference
• Visits of the Bombardier sites
• Bombardier Academy of Learning
  
  
  

Many social/networking opportunities, including:

• Volunteering
• Networking for Success
• 5 à 7, Potluck, and much more!
  
  
  

What are your contributions to the team?

Smart Link Plus (SLP) is the centerpiece of Bombardier’s digital service strategy. It enables real-time troubleshooting by technical teams while the aircraft is in flight.

The Customer Engagement team plays a key role in:

• presenting SLP to customers taking delivery of their aircraft
• supporting Regional Service Managers in selling the Service Bulletin retrofit for in-service aircraft
  
  
  

During your internship, you will contribute to…

• Support customer presentations and on-boarding
• Manage and update the Smart Link Plus customer relationship management application
• Contribute to the development of marketing materials
• Respond to first-level customer support inquiries
• Assist in producing the SLP webinar series (SLP Exchange Forum)
• Take ownership of governance and reporting tasks
• Collaborate with internal teams such as Aircraft Health Monitoring System (AHMS) Engineering, Products & Services, Marketing, and Technical Services
  
  
  

How to thrive in this role?

• We welcome candidates from all academic disciplines who demonstrate the following skills:
• Strong project management abilities
• Comfortable with customer-facing interactions
• Proficient in interpreting big data and analytics
• Excellent writing, presentation, and communication skills (in English or French)
• Able to work independently and collaboratively
  
  
  

Boarding Information:

• Location: Administrative Centre (CA)
• Duration: 8 months
• Virtual or on site
  
  
  

It is important to note that our internship opportunities are open to students only, not new graduates. All our interns may be required to occasionally travel outside of Canada for training/work purpose.