Store Operations Manager

About Us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.  

About The Role

You’ll work closely with our Operations, Retail and Logistics teams to ensure the smooth and efficient operations of the Direct Retail portfolio across Canada. Specific responsibilities include:

Systems, IT

• Collaborate closely with Operations Process Owners to ensure processes are defined with clear guidance, KPIs, and governance mechanisms
• Coordinate & deploy all tools and processes (Ie. payments, QR, demo apps, Omni services) inclusive of R&D to drive continuous improvements for customers & company
• Manage system requirements with the Global team: alarm, security, inventory, IT, payment devices, etc.
• Promote a process-driven culture aiming to make all stores compliant with standards like PCI DSS and conduct internal audits, business continuity plans, and H&S risk assessments
  
  
  

Inventory Management

• Lead the day-to-day inventory management program, including:
• Being a subject matter expert in discrepancy research, root cause analysis, research path and ability to clearly articulate discoveries
• Support store teams on inventory processes and execute write-ons and write-offs
• Monitor and support the Return process
• Monitor and support all open and failed orders and the metrics required
• Secondary contact to profit protection l
  
  
  

Inventory Allocation

• In close partnership with CA NAM, establish a robust allocation file for stores
• Process store orders in a timely manner ensuring the right product is ordered in the right quantity
• Ensure direct business has the right share of product and escalate if needs are not met
  
  
  

Retail Store Support

• Manage the store consumables catalogue, ensuring consistent availability of critical items
• Organize and facilitate clear and effective communication between Operations and store teams, utilizing multiple forums and platforms
• Support key actions of the centralization of Americas documentation & guidelines to guide Canada stores on operational processes & policies
• Support the intake and tracking of break/fix & maintenance requests for store teams
• Be a first line of support contact for CA market on how stores operate
  
  
  

Retail Store Finance Programs

• Support invoice management, payments and renewals with key Retail Operations vendors, including, but not limited to, GoAudit, Mood Media, Retail Next, Clientela, Consumables vendors, and key partners
• Support invoice management, payments and renewals with key – Marketing, Operations, Training and Optimization, acting as first point of contact for vendors with billing questions
• Support all cross-functional partners, in alignment with procurement, for new vendor setup, onboarding, agreements and billing
  
  
  

Retail Store Development

Participate and support Operations team in task forces for expansion ensuring smooth launches; managing the operational tasks related to new openings, ensuring timely follow up action to open successfully on time and within budget

• Manage and/or assist in complex and time sensitive projects for various business needs including retail development, new product launches, etc.
  
  
  

Other Requirements

• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
• Ability to lift, push, and pull up to 30lbs., potentially overhead
• Travel requirement is up to 20% to execute quarterly operation audits
  
  
  

About You

• Bachelors degree or relevant certifications/accreditations preferred
• 2+ years in retail operations or retail project management
• 1+ years in providing general administrative support
• Previous retail experience in the field is strongly preferred
• Genuine passion for providing outstanding service
• Excellent verbal and written communication skills
• Organized with attention to detail and accuracy with exceptional follow-up
• Ability to work in a fast paced and challenging environment
• Ability to effectively manage multiple projects, meet deadlines, and re-prioritize work as needed
• Ability to exercise sound judgment and independent decision making
• Demonstrates an aptitude of understanding retail and the overall business function
• Ability to work independently and make decisions with minimal supervision
• Ability to handle sensitive and/or confidential information
• Advanced in Microsoft Outlook, Word, Excel, and PowerPoint
• Previous experience with SAP strongly preferred
  
  
  

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial Benefits

• Dyson Matching RSP contributions
• Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
• Short-Term and Long-Term Disability
• Employee Referral Program
• Generous Dyson Product Discounts
  
  
  

Lifestyle Benefits

• Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
• Generous Maternity Leave Program
• Employee Assistance Program
  
  
  

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [email protected] for more information. Dyson is an Equal Opportunity Employer.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Dyson is committed to the full inclusion of all qualified individuals. As part of this commitment, Dyson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Americas Talent Acquisition at [email protected]