Business Analyst - Operational Efficiency

Job Title: Business Analyst - Operational Efficiency

Role Profile: 

Serefin is seeking a strategic and detail-oriented Business Analyst to lead initiatives that improve operational efficiency across our healthcare case management operations. This role requires a unique combination of data-driven insight, process optimization expertise, and healthcare industry understanding. You will work cross-functionally with operations, technology, and clinical teams to identify bottlenecks, streamline workflows, and implement measurable improvements in service delivery and resource utilization.

Scope of Role:  

• Analyze workflows, processes, and systems related to case management operations to identify inefficiencies and recommend improvements.
• Partner with operational leaders and case management teams to achieve KPIs and optimize performance dashboards.
• Interpret operational data to drive actionable insights.
• Map current state and future state processes, using Lean, Six Sigma, or other methodologies.
• Translate business needs into technical requirements and liaise with IT/tech teams on system enhancements or automation opportunities.
• Lead or support projects aimed at improving turnaround times, caseload distribution, client satisfaction, and compliance.
• Monitor the impact of changes over time.
• Prepare business cases for new initiatives, including ROI, resource requirements, and risk assessments.
• Remain current with trends in healthcare operations, digital health tools, and case management best practices.

Required Experience: 

• Bachelor’s degree in Business, Health Administration, or a related field (Master’s degree an asset).
• 3+ years of experience as a Business Analyst, Operations Analyst, or related role; healthcare or case management experience strongly preferred.
• Strong working knowledge of healthcare systems, terminology, and regulations (e.g., PHIPA, HIPAA, EMRs, care pathways).
• Proficiency in data analysis tools (Excel, SQL, Tableau, Power BI) and process mapping tools (e.g., Visio, Lucidchart).
• Experience with Lean, Six Sigma, or similar methodologies preferred.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Strong analytical and critical thinking abilities with a continuous improvement mindset.

Why Join Us? 

• Growth Opportunities: Be part of a fast-growing company where your contributions make a direct impact. 
• Inclusive Environment: We value diversity and create an inclusive culture where everyone’s ideas and contributions are respected. 
• Collaborative Culture: Work with talented, driven individuals across various teams who share your passion for success. 
• Development Support: We provide opportunities for you to expand your skills, advance your career, and achieve your professional goals. 
• Work-Life Balance: Enjoy a balanced approach to work and personal life in a supportive, flexible environment.