Business Analyst - Operational Efficiency

Serefin
Full time
Other
Canada
Hiring from: Canada

Job Title: Business Analyst - Operational Efficiency


Role Profile: 


Serefin is seeking a strategic and detail-oriented Business Analyst to lead initiatives that improve operational efficiency across our healthcare case management operations. This role requires a unique combination of data-driven insight, process optimization expertise, and healthcare industry understanding. You will work cross-functionally with operations, technology, and clinical teams to identify bottlenecks, streamline workflows, and implement measurable improvements in service delivery and resource utilization.


Scope of Role:  

 

  • Analyze workflows, processes, and systems related to case management operations to identify inefficiencies and recommend improvements.
  • Partner with operational leaders and case management teams to achieve KPIs and optimize performance dashboards.
  • Interpret operational data to drive actionable insights.
  • Map current state and future state processes, using Lean, Six Sigma, or other methodologies.
  • Translate business needs into technical requirements and liaise with IT/tech teams on system enhancements or automation opportunities.
  • Lead or support projects aimed at improving turnaround times, caseload distribution, client satisfaction, and compliance.
  • Monitor the impact of changes over time.
  • Prepare business cases for new initiatives, including ROI, resource requirements, and risk assessments.
  • Remain current with trends in healthcare operations, digital health tools, and case management best practices.


Required Experience: 

  • Bachelor’s degree in Business, Health Administration, or a related field (Master’s degree an asset).
  • 3+ years of experience as a Business Analyst, Operations Analyst, or related role; healthcare or case management experience strongly preferred.
  • Strong working knowledge of healthcare systems, terminology, and regulations (e.g., PHIPA, HIPAA, EMRs, care pathways).
  • Proficiency in data analysis tools (Excel, SQL, Tableau, Power BI) and process mapping tools (e.g., Visio, Lucidchart).
  • Experience with Lean, Six Sigma, or similar methodologies preferred.
  • Excellent communication, facilitation, and stakeholder engagement skills.
  • Strong analytical and critical thinking abilities with a continuous improvement mindset.



Why Join Us? 


  • Growth Opportunities: Be part of a fast-growing company where your contributions make a direct impact. 
  • Inclusive Environment: We value diversity and create an inclusive culture where everyone’s ideas and contributions are respected. 
  • Collaborative Culture: Work with talented, driven individuals across various teams who share your passion for success. 
  • Development Support: We provide opportunities for you to expand your skills, advance your career, and achieve your professional goals. 
  • Work-Life Balance: Enjoy a balanced approach to work and personal life in a supportive, flexible environment. 


How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

More details Location: Remote in Canada (PST) Working hours: Monday to Friday, 09:00 – 17:30 (37.5hrs) Contract: FTC 12 months’ Salary: CAD $41,280 per annum About Kortext At Kortext, we’re not just another tech company. We are on a mission...
Other
Canada
Hiring from: Canada
About CrucialLogics Inc. We secure your business using native Microsoft technologies you already own. We apply our Consulting with a Conscience TM approach in our security philosophy. Security should be simple, easy to manage and scalable Security does not require...
Other
Canada
Hiring from: Canada
140,000 - 160,000 USD / year
Reports to: Head of UX Location: Remote US Compensation: $140,000 to $160,000 base plus bonus and equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the...
Other
United States
Hiring from: United States