Virtual Customer Service Representative

Are you passionate about providing exceptional customer service and making a positive impact? Do you have a knack for problem-solving and building strong relationships with people? Then we have the perfect opportunity for you at Flourish Research!

Flourish Research is a leading global research company that specializes in helping businesses make data-driven decisions. We are seeking a motivated and dynamic Virtual Customer Service Representative to join our team. As a Virtual Customer Service Representative, you will play a crucial role in providing exceptional customer service to our clients and building strong relationships with them.

Key responsibilities:

• Respond to client inquiries and concerns via phone, email, and online chat in a timely and professional manner
• Provide accurate and detailed information about our products and services to clients
• Troubleshoot and resolve client issues to ensure their satisfaction
• Build and maintain strong rapport with clients to ensure long-term partnerships
• Collaborate with other teams within the organization to resolve complex customer cases
• Act as a liaison between clients and internal departments to ensure smooth communication and resolution of issues
  
  

Qualifications:

• 1-2 years of experience in customer service, preferably in a virtual environment
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution skills
• Ability to build strong relationships and provide exceptional customer service
• Tech-savvy and comfortable with using various communication and customer service software
• Ability to work independently and collaboratively in a fast-paced and deadline-driven environment
• High school diploma or equivalent; some college coursework or degree preferred
  
  

Benefits:

• Competitive salary
• Opportunities for growth and career development within the company
• Flexible work schedule and remote work option
• Paid time off and holidays
• Comprehensive health and wellness benefits package
• Positive and inclusive work culture with a focus on work-life balance
  
  

If you are a customer service rockstar who is passionate about making a difference, we want you to join our team at Flourish Research! Apply now and be a part of a dynamic and fast-growing organization.

Compensation Range: $65K - $70K