HR Operations Analyst

Job Summary:

Location: Remote - Florida, South Carolina, North Carolina, Georgia, Ohio
Division: Ticketmaster 
Line Manager: Manager, HR Operations                         
Contract Terms: Regular/Permanent, Full-Time

THE TEAM

The Ticketmaster HR team is a group of superstars that are at the core of all employee activities at Ticketmaster. We strive to standardize all of our processes, to create a meaningful employee experience for our teams and to champion a culture of problem-solving, collaboration and teamwork. Within HR, the HR operations team oversees all day-to-day administrative and transactional activities throughout the employee lifecycle, execute on organization-wide processes, problem-solve issues, and lead the strategy behind people data and analytics.

THE JOB

The HR Operations Analyst will provide global support for the Human Resources team and is responsible for (1) the day-to-day activities to help support HR business partners and leaders across Ticketmaster; and (2) the transformation of HR processes to be scalable and technology-forward. Reporting directly to the HR Operations Manager, the HR Operations Analyst will assist employees and managers on a variety of employee and/or contingent worker life-cycle processes and services. They will also help the HR team leverage technology through various project and systems improvement work to drive efficiencies across. The role requires the ability and willingness to complete daily tactical responsibilities, as well as the initiative to think beyond today’s processes and evolve them to be scalable.

WHAT YOU WILL BE DOING

• Serve as primary HR operations subject matter expert across employee lifecycle
• Support and facilitate the transition of HR operations activities from the HR business partner team into the central HR Shared Services group in partnership with the local HRBP teams and the HR Operations Manager
• Provide primary or secondary HR operations support by processing system transactions (through Workday), documenting process workflows, and implementing process improvements to drive organizational efficiency
• Participate and provide subject matter expertise in various technology enhancement, self-service and process improvement projects; performs research and analysis and provides recommendations
• Partner with the HR management team to ensure consistent implementation of processes and programs
• Identify process gaps, improvement/enhancement opportunities and partner with manager to execute changes
• Oversee creation and maintenance of process documents for HR processes, HR systems, background checks and internal reference guides
• Partner with key internal and external stakeholders including legal, payroll, benefits, immigration and other teams providing timely guidance and clarification on all matters as inquired by employees and managers
• Ensure timely and accurate data entry, processing, and auditing of employee transactions
• Facilitate local onboarding and induction for new hires globally
• Draft employment contracts and job change letters for distribution to the employee
• Crosstrains other HR operations team members, especially as it relates to local/subject matter areas of expertise
• Problem solves on a variety of issues where analysis of situations or data requires a review of identifiable factors; exercises judgment within defined procedures and practices to determine appropriate action

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven HR experience either as an HR operations analyst or generalist, within a large global business preferred (including benefits, health and safety laws and regulations)
• Strong understanding of labor law principles, market practices, and regulations on pay, benefits, and safety, with the ability to identify when local legal expertise is needed
• Strong attention to detail, accuracy, and data integrity while dealing with confidential information
• Ability to communicate complex processes and solutions while maintaining a professional and courteous demeanor
• Proven ability to succeed in a fast-paced, flexible, somewhat unstructured, service-oriented environment
• Ability to work independently with minimal supervision, exercise discretion, prioritize and multi-task in a highly dynamic environment
• Ability to be agile and navigate change
• Experience collecting, analyzing and presenting data
• Proficiency in using HRIS and related systems, Workday preferred
• High proficiency using Microsoft Office applications (PowerPoint, Word, Outlook) required
• Is a whiz at Microsoft Excel and is able to analyze large sets of data with strong skills in vlookups, pivot tables and various formulas
• M&A experience or relevant work

YOU (BEHAVIOURAL SKILLS)

• Has a strong Business acumen
• Is a good listener
• Empathetic – a people person
• Time management
• Attention to detail
• Excellent verbal, written and interpersonal communication skills
• Excellent customer service skills
• Strong problem solving and critical thinking skills while exercising sound judgment
• Ability to self-initiate (self-motivated and self-disciplined)
• Ability to establish and maintain effective working relationships
• Ability to modify and adjust individual approach and delivery to fit specific situations
• Ability to influence stakeholders and build relationships at all levels of the organization
• Ability to work “hands-on” and willingness to "roll up your sleeves" to get things done
• Ability to maintain confidentiality at all times, handle personnel matters effectively, and handle employee inquiries with sensitivity, tact and diplomacy

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.