Senior Operations Director – Telehealth & Clinical Services

About Ways2Well: At Ways2Well, we are pioneering the future of personal health and wellness management. By leveraging comprehensive blood lab analysis, we offer insights into individuals' current health statuses and develop optimal solutions to prevent chronic illnesses. Our virtual, low-cost care model ensures convenience and affordability, eliminating the need for time-consuming doctor visits

Senior Operations Director – Telehealth & Clinical Services

Location: Austin, TX (Hybrid) About Ways2Well

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.

Position Overview

We’re seeking a Senior Operations Director with the vision, agility, and executional firepower to lead operations in a fast-scaling, tech-enabled environment. This is a high-impact leadership role ideal for a disruptor—someone who has built or scaled operational systems in digital health, telemedicine, or other fast-growth sectors, and knows how to drive meaningful, measurable outcomes.This isn’t about managing day-to-day compliance or drafting SOPs—you’ll lead the leaders who do. Your focus will be on strategy, growth, scale, and innovation. You'll build the operational backbone that empowers Ways2Well to deliver next-generation care experiences across the country.

Key Responsibilities

• Provide strategic oversight for all telehealth and clinical operations, ensuring alignment with company growth, efficiency, and service delivery goals
• Lead and develop a high-performing operations team responsible for execution, workflows, compliance, and service excellence
• Architect and implement scalable systems and processes that leverage automation, technology, and analytics to streamline care delivery
• Collaborate cross-functionally with executive, clinical, and tech/product teams to launch new programs, optimize platforms, and expand service lines
• Own operational KPIs—developing insights, setting benchmarks, and ensuring sustained performance and accountability
• Lead strategic initiatives related to service expansion, vendor management, and business model innovation
• Act as a change agent—driving transformation, removing barriers, and accelerating execution across multiple markets
  
  
  

What You Bring

• 7+ years of senior leadership experience in operations within a high-growth, technology-enabled healthcare or telemedicine environment
• Proven success in scaling services, leading distributed teams, and optimizing multi-site or multi-state operations
• Strong grasp of automation, systems design, and leveraging digital platforms to drive operational efficiency
• Visionary thinking paired with tactical execution—able to move quickly and decisively in a fast-paced setting
• Exceptional leadership, communication, and cross-functional collaboration skills
• Bachelor’s degree required; MBA or advanced degree strongly preferred
  
  
  

Preferred Experience

Experience in growth companies, startups, or other fast-paced healthcare innovators.Deep familiarity with telehealth platforms, AI-enabled operational tools, or virtual care systems.A track record of launching new care models or expanding high-impact services in emerging healthcare markets.