Customer Service Representative

Are you passionate about helping others and delivering outstanding customer service? Aspire Lifestyles Services Limited is a recognised leader in the customer service industry, and we're looking for enthusiastic individuals to join our team as Remote Lifestyle Concierges.

In this role, you'll provide high-quality support to our valued clients - all from the comfort of your own home. You'll handle incoming enquiries, resolve issues promptly and professionally, and ensure every interaction meets our exceptional standards.

If you're looking for a rewarding customer service career with the flexibility of remote working, we'd love to hear from you.

*Must be located in ONTARIO

We offer:

• Full-time (up to 40 hrs a week), 8-hour shifts, Permanent fixed schedules
• A comprehensive benefits plan after only 30 days of employment including the opportunity to participate in our RRSP program with company match after 1 year
• Paid Time off
• Paid training program
• Career advancement opportunities - we want you to grow with us!
• $20.00/hr with the potential to earn a monthly bonus!
• We offer a $2.00/hr shift differentials for all hours worked after 7pm ET
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends- We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.
• No sales required.

Here's what you bring to the team:

• The passion to always put the Card Member's experience at the forefront of everything you do while maintaining a positive and professional attitude.
• Strong internet skills - Proficiency in navigating multiple systems simultaneously.
• Ability to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).
• Respond to customer inquiries promptly and professionally.

Please note that successful candidates must meet the following criteria to Work from Home:

• Must provide a private at-home office space, with a lockable door, free of distraction.
• Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
• Internet connection must be direct from modem/router to equipment via hard wired ethernet cord capable of continuously supporting excellent call quality and high-speed response rate. (Cannot use Wi-Fi or Wi-Fi Pods)
• No Satellite providers - We are unable to use Satellite due to the impact on call quality and the stability of service.

Qualifications:

• High school diploma or equivalent is required.
• Must be able to pass a pre-employment background screening.
• 2 years of customer service experience required.
• 1 year of Call Center experience preferred.
• Prior experience in the Hospitality or Travel industries preferred.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.