Customer Experience Coordinator

ESSENCE JOURNEY REMOTE
Full time
Other
United States
Hiring from: United States
About The Role

As a Remote Customer Experience Coordinator, you will be the primary guide for clients booking personalized sports trip packages to global destinations. You will assist in research and booking details, ensuring each trip is seamless, enjoyable, and tailored to client needs.

Key Responsibilities

  • Consult with clients to understand their preferences, destination, dates, lodging, and budget.
  • Build complete trip arrangements, including transportation, lodging, event access, and/or insurance.
  • Present package options clearly, using effective communication and service skills.
  • Manage the booking process end-to-end, addressing questions and resolving issues promptly.
  • Maintain accurate records of client details and confirmed arrangements.


Qualifications

  • 18+ years old and authorized to work in the U.S.
  • Strong written and verbal communication with a client-focused approach.
  • Comfortable using a smartphone and/or laptop with reliable internet access.
  • Previous experience in customer service, hospitality, or related fields preferred.


Benefits

  • Remote Work: Flexible work-from-home opportunity available across the U.S.
  • Training Provided: Comprehensive onboarding and continued role-specific training
  • Supportive Environment: Join a collaborative, team-focused culture that values service excellence.
  • Client Engagement Experience: Build skills in planning, service coordination, and customer care.
  • Exclusive Perks: Access to special discounts on select accommodations, transportation, and experiences for personal use.

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