Executive Assistant ADMINISTRATIVE OFFICER II

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

14

LOCATION OF POSITION

Baltimore County Child Support Administration

211 Schilling Circle Suite 102

Hunt Valley MD 21031

Main Purpose of Job

This position offers crucial support to the Director and Deputy Director by managing and coordinating various administrative responsibilities. These include the creation of reports and statistics, ensuring excellent customer service, assisting with personnel matters, and overseeing other operational functions.

The role also involves actively participating in the development of policies, procedures, and performance standards aimed at enhancing the quality and effectiveness of our service delivery. Furthermore, this position is responsible for establishing and monitoring procedures to guarantee compliance with Federal, Legislative, and Department of Human Services fiscal/program audits.

The incumbent will exercise independent judgment while operating under the guidance and supervision of the Director.

POSITION DUTIES

• Prepares, updates, and monitors Baltimore County Child Support Administration (BCCSA) reports, constituent service complaints, and customer service queries.
• Maintains and organizes BCCSA documents, records, and files relevant to the office's operations. Ensures the correct filing, retrieval, and confidentiality of sensitive information.
• Assists with managing the office's daily operations, such as meeting scheduling, appointment coordination, and calendar management for the director and deputy director.
• Organizes and plans meetings, conferences, and other activities for the director and deputy director.
• Prepares agendas, collects necessary resources, and distributes them to participants.
  
  

Minimum Qualifications

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes

• Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
  
  

Desired Or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience utilizing Google workspace.

One year of experience utilizing Microsoft Office Suite computer software.

One year of experience working a caseload.

O ne year of experience handling customer escalations.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

It is imperative to list all computer and software experience on your application pertaining to your job duties.

Benefits

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS : STATE OF MARYLAND BENEFITS .

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least twelve (12) holidays per year.
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.
  
  

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: Dontia Walker, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201. E mail [email protected], toll-free: 1-800-332-6347.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or [email protected].

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants and people with disabilities are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.