Engagement Manager

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We are looking for an Engagement Manager to join our Professional Services team under the Customer Success organization. As an Engagement Manager, you will assure Customer success by driving customer satisfaction throughout the Professional Services life-cycle for key customers, from orchestrating the engagement to successful delivery and beyond. As a Confluent Ambassador, the Engagement Manager ensures our customers are getting the most value out of our products and services by preparing, managing the delivery, and following up on our professional services engagements. Acting as an important Professional Services contact for our key customers, the Engagement Manager is a long-term, relationship-based, customer-facing role. Besides customer-facing activities, the Engagement Manager is involved in supporting the Professional Services Team by working on new offerings, developing engagement processes, positioning additional Professional Services, and building a first class Professional Services Team. The role is remote.

What You Will Do

• Own and drive the successful delivery of multiple customer engagements and internal project initiatives, effectively managing customer expectations and project schedules.
• Take ownership of project delivery, managing schedules, milestones, and ensuring the successful completion of all deliverables. Responsible for customer satisfaction throughout the entire engagement lifecycle.
• Develop and present client-facing materials such as solution presentations and project plans, as well as internal status reports.
• Consult with customers to thoroughly understand their requirements, analyze the engagement scope, and assess the time, cost, and potential benefits.
• Collaborate cross-functionally with Sales and Engineering to work on offerings and proposals containing Professional Services.
• Act as the Professional Services representative in customer planning sessions, developing and implementing a tailored PS strategy for assigned accounts, and utilizing Salesforce for project scheduling, progress tracking, and accurate record-keeping.
  
  

What You Will Bring

• Exceptional interpersonal and virtual communication skills, demonstrating a customer-centric attitude, the ability to effectively handle critical situations, and confidence in presenting and engaging on camera for both internal and external interactions.
• Proven experience leading and successfully delivering software development projects using various methodologies (e.g., Agile, Waterfall, Scrum) and a strong understanding of the software development lifecycle. This includes excellent service delivery, time, project, and priority management skills, as well as experience with project financial fundamentals.
• Demonstrated ability to work independently, take initiative, and proactively drive engagements to successful outcomes in a fast-paced and dynamic environment, adapting to constant change.
• Ability (and willingness) to travel up to 25% of the time to client engagements
  
  

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

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