Customer Service Representative- Bilingual (English & French)

Job Description

Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

As part of the Ford Credit family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

The credit team plays an important and strategic role in ensuring high levels of customer satisfaction, as well as developing relationships with Ford/Lincoln dealers. Successful candidates will be able to work as a team to manage service levels and achieve common goals. We are a company that believes strongly in professional growth, developing business acumen, and promoting employees from within.

Responsibilities

• Make a positive impact on every customer interaction: You'll engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.
• Follow established procedures: Adhere to the Customer Service Center's policies and guidelines for your work area, ensuring consistency and quality in service delivery.
• Be an active team member: Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues.
• Use company resources responsibly: Utilize company email and internet access in accordance with established company policies.
• Engage in constructive feedback: Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement.
• Support team and company goals: Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Customer Service Center and the organization achieve its objectives and improve overall service quality.
• Adapt to changing situations: Be able to adjust quickly to changes in tasks or priorities and manage varying workloads and potential stressful situations effectively and calmly.
  
  
  

Qualifications

Minimum Requirements:

• Education: High School Diploma or GED Equivalency
• E xcellent communication skills (written and verbal) in both French and English.
• Minimum 1 year of unparallel customer resolution experience via phone and email.
• A bility to work a flexible schedule/shifts.
• Proficiency in MS Office (Word, Excel, Outlook).
• Candidate must reside in or around (40 miles radius) of Edmonton, AB to be able to attend training at the Edmonton office.
  
  
  

Preferred Requirements:

• University degree in any related field is preferred. (Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required).
• Ability to manage a portfolio of accounts to deliver optimal performance.
• Delivering superior customer satisfaction through effective resolution to customer concerns while maintaining positive and professional conduct.
• Ability to initiate and be accurate and detail oriented to handle several tasks and changing priorities.
  
  
  

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.