Vice President of Customer Experience

Pantomath is one of today’s fastest-growing SaaS startups, redefining automated data operations, pipeline observability, traceability, and reliability for enterprises. Our venture-backed platform empowers Fortune 500 companies to make faster, smarter decisions—with confidence. Join us and shape the future of data operations while accelerating your own career growth.

We’re searching for a visionary Vice President of Customer Experience who can scale customer-centric programs, inspire high-performing teams, and turn satisfied users into strong references. 

• Design and execute a data-driven Customer Experience (CX) roadmap aligned to Pantomath’s OKRs.
• Build, mentor, and retain a world-class CX organization (Onboarding, Adoption, Support, Renewals, Advocacy).
• Champion a culture of accountability, transparency, and customer-centric innovation across Sales, Product, Engineering, and Marketing.

• Architect frictionless journeys—from kickoff and onboarding to renewal and expansion—for enterprise and mid-market customers.
• Lead implementation projects, managing timelines, internal and external dependencies, and stakeholder relations.
• Deploy health-scoring, usage analytics, and proactive risk-mitigation playbooks to reduce churn.
• Serve as the executive sponsor for strategic accounts, converting feedback into measurable product improvements.

• Own renewal processes and partner with Revenue teams to uncover upsell/cross-sell opportunities that boost Net Revenue Retention (NRR).
• Source and amplify customer success stories, case studies, and references to fuel demand-gen channels.

• Translate customer insights into actionable product roadmap recommendations.
• Collaborate with Product & Engineering to influence feature priorities that maximize adoption and value realization.

• 10+ years leading Customer Experience or related post-sales functions in high-growth SaaS environments; 5+ years at the VP or Senior Director level.
• Proven success scaling CX teams supporting complex enterprise software deployments.
• Demonstrated ability to own retention P&L and exceed NRR targets.
• Executive presence with storytelling ability—able to engage C-suite stakeholders and internal teams alike.
• Strong understanding of enterprise software and its impact on business operations.
• Passion for startup velocity, agility, and a “roll-up-your-sleeves” leadership style.

• Mission with momentum: pioneering data reliability for industry giants.
• Remote-first flexibility
• Competitive compensation and benefits.
• Career runway in a company where you can still see—and shape—the top.
• Collaborative, inclusive culture that values curiosity, humor, and continuous learning.

Pantomath is an Equal Opportunity Employer. We do not discriminate on the grounds of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid to them. Employment at Pantomath is contingent upon satisfactory proof of an employee's right to work in the U.S., as required by law and upon completion of a pre-employment screening. Employment at Pantomath is considered "at will," meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.