Sr. Risk Quality Assurance Analyst (12 Month Contract)

We’re Sagen

Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers. For the past 30 years we have been focused on being the most trusted partner for lenders and brokers.

Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our best-in-class team across the country work tirelessly to make every deal the most important deal. We are 100% Canadian-owned and believe in helping all Canadians achieve their dream of homeownership.

Sagen’s collaborative culture inspires our people to be authentic and curious while pursuing excellence in what they do.

Job Summary

Reporting to the Manager, Quality Assurance, the Senior Quality Assurance Analyst is responsible for: conducting comprehensive quality assurance reviews for both internal and external stakeholders; provide strong customer service on follow-up with lenders and timely resolution of any issues; manage completion and distribution of final Quality Assurance Report for lender customers within service level agreements. The role will work closely with numerous functions within the business including Risk Management, National Sales and Operations.

Responsibilities

• Conduct lender Quality Assurance reviews of both high-ratio insured and portfolio insured in accordance with QA procedures and policies.
• Proactively manage scheduling, timeliness of reviews, follow-up activities and final reporting within service level agreements.
• Provide trend analysis for risks identified and proactively escalate any adverse trends to internal and/or external stakeholders with recommendations for resolution.
• Work closely with National Sales and lender contacts with the development of lender action plans where compliancy results are below internal thresholds.
• Act as subject matter expert for lender specific underwriting policies, procedures and processes. Proactively identify any material gaps and escalate to internal stakeholders.
• Demonstrate a high degree of professionalism and customer service.
• Provide support for internal QA reviews (Underwriting, Loss Mitigation) where required.
• Drive internal QA process efficiencies and proactively identify opportunities for enhancements.
• Perform other duties and assist with special projects to support Risk Management initiatives, as required.
  
  

Skills And Qualifications

• Minimum 5 – 10 years of mortgage underwriting and/or audit experience in the financial industry;
• University degree in Business, Economics, or Commerce;
• Strong understanding of mortgage underwriting and credit policy;
• Strong analytical skills with ability to grasp mortgage industry and business-wide strategies;
• Proficiency with and adaptability to various underwriting system applications;
• Proficient working knowledge of MS Office applications (Outlook, Excel, PowerPoint) and PowerBI;
• Strong technical knowledge of mortgage underwriting credit policies, regulatory requirements and mortgage origination processes;
• Excellent communication skills (verbal, written and presentation) with the ability to influence internal/external stakeholders;
• Strong interpersonal, relationship building and customer centric skills;
• Ability to work effectively within a team environment;
• Demonstrated strength in working independently – ability to manage deliverables and resolve issues while seeking guidance on the most complex situations;
• Previous experience working in a fast paced environment and proven ability to manage multiple priorities to meet deadlines;
• Ability to deliver excellent customer service despite tight timelines;
• Ability to work beyond normal business hours when required by review timelines;
• Bilingualism (French/English) would be considered an asset;
  
  

What's In It for you!

At Sagen we understand that your health and financial well-being are equally important and offer a total rewards package that includes competitive compensation, work from anywhere days, and an environment that creates a sense of belonging to inspire you to be your very best.

Ready to join Sagen

At Sagen, we are committed to building a diverse and inclusive workplace, as evidenced by our partnerships with the Canadian Centre for Diversity and Inclusion (CCDI) and Black Mentorship Inc. We strive to create a sense of belonging where all employees, from every background and ability, are welcomed, respected, and empowered to be their authentic selves.

Throughout the selection and hiring process, we encourage candidates to request accommodation to meet their individual needs.