Home Preservation Processor

Description

Member First Mortgage is seeking a Home Preservation Processor for our growing Default Servicing Department! If you thrive in a fast-paced environment, are motivated by building relationships through exceptional customer service, and get excited at the thought of learning something new each day, then this may be the opportunity you have been waiting for and an excellent chance to join our award-winning team recognized as a Best and Brightest company to work for in the nation!

In this role you will be responsible for processing loan packages and soliciting additional loan documents, while maintaining the pipeline. You can expect to learn something new and build on your mortgage industry knowledge for the first 6-12 months of this position as each day will be an exciting new learning opportunity as no two days look the same within our Servicing department.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer Paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun and collaborative team environment
  
  
  

Qualifications

Responsibilities :

• Works with members to obtain complete workout review packages/applications.
• Processes workout requests: workout evaluations, credit reports, asset reports, etc. Evaluates viable workout options by reviewing member financial information. Assigns cases to the appropriate Home Preservation Specialist for further review.
• Assists as needed with outgoing calling campaigns to bring delinquent payments current.
• Prepares and sends appropriate written notices to members.
• Establishes and monitors repayment and forbearance arrangements.
  
  
  

Experience: One year to three years of similar or related experience.

Education: High school education or GED.

Qualifications:

• Experience and knowledge of mortgage servicing functions.
• Knowledge of personal finance and basic budgeting principles.
• Professional communication skills both verbally, over the phone, and in writing.
• Basic computer and typing skills.
• Ability to work under strict timelines with few errors and limited supervision.
• Strong organizational skills.
  
  
  

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.

Work Environment: While performing the duties of this job, the employee regularly works in a remote office setting.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!