Customer Service Representative - Remote

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13244351

Responsibilities

• Answer inbound calls from providers and members regarding insurance
  
  

benefits, eligibility and claims.

• Collect relevant information and analyze problems using computerized
  
  

systems for researching membership and policy information, claim

records and other data.

• Answer questions, provide information, and resolve issues in a
  
  

professional and compassionate manner.

• Use computerized system for documenting calls and outcomes for
  
  

accurate tracking and analysis.

• Develop and maintain positive customer relations and coordination
  
  

With Various Functions Within The Company To Ensure Customer

requests and questions are handled appropriately in a timely manner.