Remote Customer Service Advocate

Lensa is the leading career site for job seekers at every stage of their career. Our client, Disabled Veteran Solutions, is seeking professionals. Apply via Lensa today!

Cleveland, OH, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Full Time

| Health, Dental, Vision Coverage, and other employee benefits!

Ready for a Mission That Matters?

Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.

The Deets

• This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
• You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
• Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).
  
  

Your Secret Weapons

• A keen ear for listening and a knack for finding solutions
• The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
• A passion for helping others and making their day better
  
  

Your Arsenal

• High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
• At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
• You're a tech whiz and can handle our MANY web-based systems like a boss
• You're all about the details and can keep track of everything
  
  

The Cherry on Top

• Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
• A background in social work, behavioral health, or anything else that shows you're all about helping others
• You're a customer service ninja with mad problem-solving skills
  
  

Why DVS?

• We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
• We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
• You'll have the chance to grow and develop in a role that will challenge you in the best way possible
  
  

So what are you waiting for? If you're ready for a mission that matters, let's do this!

A pre-employment drug screening and criminal background check are required prior to employment.