Client Enablement Specialist

At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too.

Awareness of GenAI technology has exploded over the last 12 months - but true understanding of the technology, its best practice usage and its limitations has lagged behind, even amongst sophisticated enterprise organisations. At Pencil we are right on the cutting edge of this revolution and want to ensure we take a leadership position in helping brands and agencies understand and adopt GenAI

.
We are seeking someone to join the Pencil team as a Trainer, to deliver remote facilitated training sessions on the use of the Pencil Pro platform. We are looking for someone who has already worked in the Creative or Advertising industries in a customer facing role, and wants to grow their career and move into a Training rol

e.
This role involves conducting training for both enterprise clients and internal teams, including marketers, creatives, and managers. The Trainer will deliver engaging training content, ensuring that participants maximise the platform's capabilities. The training sessions will cater to various user personas and aim to provide comprehensive support through interactive and effective learning experiences. Additionally, the trainer will work closely with stakeholders to customize the training to meet specific needs and measure its impact on performance and productivity, suggesting and implementing updates as requir

ed.
You will need a clear understanding of what users are trying to achieve with GenAI, practical insight into what GenAI can and can’t do now and as it changes over time, and a certain level of creativity to translate the best GenAI success stories into training & support examples. You’ll also need to be a quick learner to rapidly become a Pencil Pro expert and you’ll need curiosity and proactivity to stay ahead of the curve on new developments in GenAI . Doing this successfully will deliver impact for our clients and revenue growth for Pencil and our partners, as well as make you a key figure in the new world of GenAI learning. We'll provide you with full training on the platf

orm.
Your day-to-

• day: Talking to users to tailor training sessions to specific client
• needsDelivering remote training sessions to internal partners and external clients, including creatives, marketers and man
• agersReviewing outputs from training sessions for assessment purposes and providing constructive feedback where nece
• ssaryTalking to users before and after training to support evaluation of Pencil’s training curr
• iculaCollecting best practices, case studies, success stories internally, from partners and the m

arket
Your responsibili

• ties: Delivery of training across the Brandtech
• GroupDelivery of training to client organis
• ationsTo create an engaging and productive learning environment for all le
• arnersFormative assessment of learners’ outputs from tr
• ainingCollaboration with other members of the team to enact updates to tr
• ainingEnsure your own skill set is kept up to date and relevant, attending training courses to further your personal development and kno

wledge
Your back

• ground:You have experience working in Creative or Advertising ind
• ustriesYou have been working in client facing roles - perhaps you work in Sales, Account Management or Customer Success and want to pivot into someth
• ing newYou can explain complex concepts in easy to understa
• nd waysYour communication skills are excellent - verbal and
• writtenYou're comfortable collaborating with customer success fu
• nctionsIf you have any experience in training, assessment or teaching it is a plus, but don’t be put off applying if you’re a great communicator who hasn’t had the opportunity to do this ro
• le yet!You have a passion for GenAI and willingness to champion new developments in AI tec

hnology
B

• enefits:25 days PTO plus public holidays, although we operate a Flexible Time Of
• f schemeHealth insurance / private medic
• al coverMonthly stipend towards wellness, fitness, and learning and dev
• elopmentRemote - work from anywhere in your home
• countryAccess to our Pencil office in The Shard
• , LondonWe Work al
• l accessFlexible worki