
AQI - Application Support Specialist (Remote)
Hach
Full time
Customer Support
Canada
Hiring from: Canada
Imagine yourself
Aquatic Informatics (AQI), a Veralto company, is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.
Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. Ours is a unique culture where purpose meets possibility: where the work we do makes a real difference on the world’s valuable water resources, and where you’ll have opportunities to own your ambition and fuel your career growth.
We offer:
This position is part of the Customer Success department located in Canada and will be remote.
In this role, a typical day will look like:
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
- Doing meaningful work that makes an everyday impact on the world around you.
- Owning your ambition and fueling your career growth.
Aquatic Informatics (AQI), a Veralto company, is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.
Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. Ours is a unique culture where purpose meets possibility: where the work we do makes a real difference on the world’s valuable water resources, and where you’ll have opportunities to own your ambition and fuel your career growth.
We offer:
- PPTO
- Flexible working hours
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
- Health benefits
- RRSP
This position is part of the Customer Success department located in Canada and will be remote.
In this role, a typical day will look like:
- Provide application and technical support to customers by responding to support tickets, calls, virtual meetings, and emails.
- Manage and balance multiple support ticket priorities in a shared ticket tracking tool.
- Manage customer expectations regarding ticket resolutions and time frames.
- Assess technical complexity of tickets and make escalation recommendations to management or Tier 3 teams as needed.
- Monitor ticket SLAs and maintain high customer satisfaction and fast response times.
- Create and review reusable knowledge base articles to build self-serve resources.
- Assist implementation or product teams with configurations, installations, and customer communication.
- 3+ years of customer-facing software support/implementation experience.
- Advanced technical expertise in SQL Server, Windows Server, SaaS environments, APIs, scripting (PowerShell, Python, etc.), batch scripting, and data migration and database troubleshooting
- Experience with tools like Salesforce, Office 365, Teams, and ticketing/helpdesk platforms.
- Excellent written and verbal communication skills
- Demonstrates a keen desire to learn and a passion for science and technology.
- Post-secondary education in Information Technology, Business, or related field.
- Bilingual in Italian or French
- Knowledge or background of water, wastewater, or industrial pre-treatment (source control).
- Knowledge or experience with SCADA.
- Software development exposure or networking experience
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
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