IT Business Office Analyst

Profile

We offer remote work opportunities (AK, AR, AZ, *CO, FL, *HI, IA, ID, *IL, KS, LA, MD, *MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The IT Business Office Analyst, reporting to the Manager, IT Business & Resource, is responsible for work as an integral part of the IT business operations, to include managing vendors, agreements, finances, and processes.

Education & Experience

Required:

• Bachelor's degree in Business, Finance, Accounting or relevant degree or equivalent experience
• 3-5 years of experience in business operations roles including vendor management, financial analysis, project administration and facilitation
• 3-5 years of experience creating and manipulating work product in Excel, Word and PowerPoint
• U.S. Citizen
• Able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
  
  

Preferred

• Technical experience in maintaining and creating content in SharePoint
• Analytical experience in forecasting, comparative scenarios (e.g., pricing and growth models)
  
  

Key Responsibilities

• Responsibility for working with finance on invoice processing, escalations and research. Maintain and document the process and recommend improvements.
• Responsible for IT contractor on/off boarding process which includes collaborating with Human Capital. Maintain relationships with external account teams, internal teams and escalate delays/exceptions as necessary. Ensure process is in alignment with company policies. Maintain and document the process and recommend improvements.
• Manages and tracks internal IT training including regulatory corporate training and job/career training. Works with management to ensure staff have access to approved training resources. Assists staff in obtaining training and progress tracking.
• Maintain an annual IT software and maintenance renewal schedule and notify responsible parties of upcoming renewals. Facilitate meetings with vendors and IT parties. Supports oversight with the vendor relationship, contracts and delivery of services. Monitor and analyze costs, performance, identify and manage risks and escalate potential issues.
• Responsible for facilitating internal IT department activities as needed. Acts as central point of contact.
• Maintain internal relationships with Legal, Purchasing and Contracts organizations. Prioritize external relationships in the scope of the Small Business program.
• Tracks and reports our overall vendor performance – including variance analysis, issues management and supports escalation of non-performance.
• In collaboration with the Manager, develop and implement IT business operations process improvement initiatives.
  
  

Competencies

Communication / People Skills: Ability to influence or persuade others; adapt to different styles and collaborate with other teams. Manage complex and varied business relationships (i.e., peers, management, vendors, and executives).

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: expectations based on organizational relationships and roles both within and outside of the department. Is aware of organizational concepts including change management, process improvement and quality control. Awareness of basic ITIL concepts.

Problem Solving / Analysis: Independently resolve issues within scope of authority. Demonstrate prudence when escalating issues and provide context and situational insight.

Technical Skills: Financial analysis, project management, resource planning and process improvement. MS Excel, Project and PowerPoint.

Working Conditions

Working Conditions

• Works in a standard office environment, with minimal travel
• Works non-regular hours as required
  
  

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time
  
  

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $83,000 - $92,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.