Medical Assistant (“Care Counselor”)

Our story

Flagler Health is at the forefront of leveraging technology to revolutionise healthcare delivery. We support physicians by identifying optimal treatment plans, enhancing patient outcomes, and streamlining access to advanced monitoring services, beginning with Remote Therapeutic Monitoring (RTM) and Chronic Care Management (CCM). Our mission is to innovate patient care through technology, improving both the quality and efficiency of healthcare services across the country.

Responsibilities:

• Facilitate the enrollment of patients into our RTM (Remote Therapeutic Monitoring) or Chronic Care Management (CCM) programs using Flagler’s portal.
• Make daily calls and text messages to patients to document patient health status and keep them engaged.
• Assist in the collection and documentation of patient health information, including histories, health status and new symptoms.
• Support patients by sending health pointers (stretches, meditation videos, light exercises).
• Maintain strict confidentiality in handling patient information, adhering to HIPAA regulations and company policies.
• Participate in ongoing company training and check-ins.
  
  

Expectations:

• Punctuality and reliability.
• Logging on during assigned shift times. Absence for over 1 day without prior notice will result in immediate termination of employment.
• Requests for time off/ schedule changes to be submitted at least 1 week in advance.
• Access to laptop with working microphone, camera, and reliable internet connection.
  
  

Note: you will be receiving a company laptop after 3 weeks of work.

• Access to a quiet space to work full time.
  
  

Requirements:

• Certification as a Medical Assistant (CMA (AAMA) Exam).
• 2+ years of experience working as an MA in office or remote
• Proficiency with technology such as Zoom, Slack, and online enrollment platforms.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Excellent communication skills, both verbal and written, with a focus on empathy and patient support.
• Ability to work independently in a remote setting, showing initiative and self-motivation.
• Familiarity with HIPAA regulations and a commitment to maintaining patient privacy.
  
  

Preferred Medical Specialty:

• Neurology
• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine
  
  

What We Offer:

• A fully remote work environment, allowing for flexibility and work-life balance.
• Opportunities for professional growth and development within a rapidly growing tech-driven company.
• A supportive and inclusive culture that values different opinions and fosters innovation.
• Extensive training before beginning patient outreach.
  
  

Pay: $18.00 - $20.00 per hour

Join us in transforming healthcare and making a real difference in patients' lives!

Our values

This is what you can expect of your teammates at Flagler:

• Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems.
• Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
• Don’t take things personally: We value and react quickly to constructive feedback.
• Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
• Be Right: We are highly detailed oriented and try to be right, a lot.