Scheduler-Centralized, 9:30a-6p, Fully Remote

Responsibilities

The Centralized Scheduler schedules all outpatient diagnostic testing, interventional radiology procedures and cath lab procedures for all adult Norton Healthcare facilities. The Centralized Scheduler also schedules all outpatient diagnostic testing, interventional radiology procedures and sedation for testing as needed for all pediatric Norton Healthcare facilities. The Centralized Scheduler instructs doctor’s office and/or patients regarding pre-procedure clinical preparations, as required, and obtains demographic and insurance coverage information.The Centralized Scheduler will handle a large volume of requests to schedule appointments via incoming phone calls and an Epic work queue. The Centralized Scheduler is many times the first point of contact and must possess strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

• This position offers a fully remote work opportunity. Employees in this role must reside in one of the following states to be considered for fully remote positions: Kentucky, Indiana, Missouri, Ohio, Tennessee, Alabama, Virginia, Mississippi, North Carolina, or South Carolina.**
  
  

Qualifications

Required:

• One year scheduling tests and procedures in a hospital or physician office setting
• Understanding of medical terminology, knowledge of clinical procedures and ICD-10 codes
  
  

Desired

• High School Diploma or GED