Community Health Worker/Promotor(a) de Salud

at Zócalo Health

Work from Home in California (Full Time)

Compensation: $29-31 per hour

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Role Description

Zócalo Health is seeking a Community Health Worker (CHW) to support the DHCS Community Health Worker Benefit under Medi-Cal. This role will work exclusively with Medi-Cal members enrolled in the CHW benefit across multiple Managed Care Organizations (MCOs) and counties throughout California. All care is delivered virtually through telehealth. The CHW will play a critical role in building trusting relationships, addressing social needs, and coordinating services for patients—especially those from underserved and geographically diverse communities.

This position reports to the Community Health Worker Manager.

Key Responsibilities

• Serve as a primary point of contact for patients enrolled in the CHW benefit, building relationships through virtual channels and local staff collaboration.
• Conduct comprehensive assessments of patient needs related to social drivers of health, including housing, food, transportation, employment, and more.
• Coordinate and connect patients to appropriate community resources, benefits, and programs across various California counties.
• Collaborate with local team members to enhance resource navigation and community integration.
• Support patients in goal setting and follow-up, ensuring consistent engagement and measurable progress.
• Document all patient interactions and outreach activities in the EHR in compliance with DHCS, health plan, and internal documentation standards.
• Participate in clinical team huddles, care conferences, and interdisciplinary meetings to ensure alignment with medical, behavioral, and social care plans.
• Maintain current knowledge of statewide and regional community resources and update internal tools to reflect available services.
• Assist with patient education, preventive health reminders, and closing care gaps as needed.
  
  

Qualifications

Language/Culture

• Fluency (verbal and written) in English and Spanish.
• Knowledgeable of Latino customs and cultural norms (preferred)
  
  

Education

• High school diploma or GED.
  
  

Licenses/Certifications

• Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR-
• Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and willingness to obtain a Community Health Worker certification within 18 months of hire date
  
  

Experience

• At least 2 years of experience working as a CHW, care navigator, case manager, or in a related patient-facing role.
• Lived experience in and deep understanding of Latino communities and Medi-Cal populations.
• Experience working within or navigating Medi-Cal systems and benefits highly preferred.
• Comfortable working in a virtual care setting, using telehealth platforms, EHRs, and digital communication tools.
• Proven ability to manage time effectively, maintain accurate records, and support a high volume of patients remotely.
• Passion for health equity, cultural humility, and building trust with vulnerable populations.
  
  

Complementary competencies and skills

• Comfortable working with multiple computer applications simultaneously and willingness to learn new technologies and frameworks.
• Team player who builds effective working relationships.
• Ability to train others.
• Well-known in and have strong ties to the local Latino community. (preferred)
• Well versed in local resources to support SDOH needs. (preferred)
  
  

Benefits & Perks

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend
• Competitive compensation
• Generous PTO policy including 6 paid holidays.
  
  

You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.