Consultant, Solution Delivery

Department: Solutions Consulting

Location: Canada

Description

At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG.


We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security.

Consultant, Solution Delivery
Remote United States OR Canada

What you will do:

As a Consultant in Solution Delivery, you'll play a critical role in delivering business value to our customers using a 'Product First' mindset and continuous learning. Working closely with your Agile Team, you'll transform client business needs into impactful solutions, consistently delivering quality and striving to expand your knowledge. Here's what you'll be doing:

Collaborate & Consult

• Work hand-in-hand with the Agile Team Lead to align with team priorities during PI (Program Increment) and Sprint planning.


• Engage with customer groups, building relationships to understand their core business objectives and align them with our product solutions.


• Adopt a proactive, inquisitive approach to uncover client needs, address challenges, and maintain a 'Product First' perspective.


• Identify and escalate dependencies and impediments that require further resolution beyond the Agile Team.


• Show adaptability to change while prioritizing work within the Agile Team and supporting best practices in Agile methodologies.

Plan, Refine, & Deliver Solutions

• Analyze client business requirements, mapping their needs to our solutions, identifying product gaps, and seeking guidance as needed.


• Contribute to refining Features into clear, actionable Stories with defined scope, acceptance criteria, and use cases.


• Participate in Story estimation, issue analysis and resolution, and team meetings like DSUs, refinement sessions, and Sprint planning.


• Take part in Sprint and System demos to showcase progress and drive team retrospectives for continuous improvement.


• Gain a solid understanding of new product features and collaborate with the team to configure solutions that deliver real value to customers.

Grow, Learn, & Improve

• Deepen your knowledge of our industry ('Pension Risk Transfer (PRT) and Retirement) to effectively address customer business needs.


• Regularly enhance your understanding of Vitech products and their impact on client objectives.


• Strengthen consulting skills to build strong client relationships, manage issues effectively, and support the Agile Team's goals.


• Develop expertise in issue and defect triage and resolution processes.

What We’re Looking For:

Essential Qualifications:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.


• 3+ years of experience working in Agile teams, ideally within a solution delivery or business analysis role.


• Strong ability to translate client requirements into clear, impactful solutions and documentation.


• Ability to manage competing priorities and adapt to changing plans while keeping the focus on value delivery.


• Excellent communication skills to foster team collaboration and consult effectively with client groups.

Bonus Points For:

• Background in 'Pension Risk Transfer (PRT), Retirement, or Financial Services.


• Familiarity with Agile frameworks and tools, such as Scrum, SAFe, or Kanban.


• Experience in requirements gathering, defect management, or product gap analysis.


• Demonstrated success in consulting or client-facing roles, where relationship building was essential.

What Success Looks Like:

• Quality refinement of Stories, with clear definitions of 'Ready' and 'Done' to support team clarity.


• High-quality configurations that meet client requirements, minimizing rework and ensuring consistent, impactful outcomes.


• Proactive escalation of risks and impediments to drive continuous progress within the Agile Team.

Why Join Us?

Join us in delivering innovative solutions that make a real difference for our clients.

At Vitech, we believe that diversity fuels innovation, and we're committed to creating an inclusive workplace where everyone can thrive. We're an Equal Opportunity Employer and welcome all qualified applicants regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status.