Customer Support Representative

Aqua Blue Pools Customer Service Representative

Location: Remote|USA

Reports To: Customer Service Manager

Overview

As a Customer Service Representative at Aqua Blue Pools, you will be the voice of our company - handling inbound and outbound calls and emails, supporting customer needs, and playing a key role in driving sales and account growth through service. This position is ideal for someone who is dependable, mechanically curious, and passionate about building lasting relationships with customers.

Key Responsibilities

• Represent ABP’s core values: Humility, Persistence, Respect, and Lasting Relationships
• Manage a high volume of inbound and outbound customer calls, emails and other digital communications with professionalism and care
• Identify customer needs and recommend appropriate products, bundles, and support solutions
• Understand and promote special programs, including financing terms, extended warranties, and parts and accessories programs
• Build trust, loyalty, and dependability through transparent, respectful communication
• Accurately log customer activity, process orders, and maintain detailed records in the company’s ERP, CRM and phone system
• Resolve customer complaints and issues with humility, respect, and within defined timeframes
• Persistently meet individual and team call quotas and related sales targets (where applicable)
• Follow established communication procedures and company policies
  
  

Qualifications

• Prior experience in customer service or client support roles
• Strong written and phone communication and active listening skills
• Familiarity with CRMs, ERPs, and order management systems
• High attention to detail, time management, and multitasking skills
• Mechanical aptitude and ability to learn product details (e.g., engines, power equipment, parts and accessories)
• Dependable, punctual, and accountable
• Positive attitude and ability to adapt to different customer personalities
• Experience working in a rental store, lawn & garden center, or hardware environment is a plus and will be considered an asset in understanding our customers’ needs and products.
  
  

Compensation & Schedule

• Hourly wage + sales-driven incentives (when applicable)
  
  

Benefits

At Aqua Blue Pools, we believe in taking care of our people. We offer a comprehensive benefits package designed to support the well-being of our team and their families—on and off the job. Full-time employees are eligible for the following:

Medical, Dental, Vision & Life Insurance

Robust healthcare coverage to help you stay healthy and covered, with access to a wide network of providers.

Paid Holidays & PTO

Enjoy paid time off for major holidays and accrue personal time off to recharge, relax, or take care of life’s needs.

401(k) Retirement Plan with Company Match

Plan for your future with our 401(k) program, including an employer match to help grow your savings.

Supportive Work Environment

Be part of a values-driven team that puts people first, with opportunities for professional growth and advancement.

Other Benefits

Employee Purchase Program

Bi-Annual Bonus Program