Power of Attorney Specialist (12 Month contract) - Bilingual

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Power of Attorney Specialist, you will be joining CIBC’s National Estates Centre within the new Power of Attorney team. You will provide specialized support to our Banking Centre frontline partners on the Power of Attorney process at CIBC. You will be using your knowledge of policies, processes and procedures to help drive an improved client and employee experience in this domain. In this role, you will be dealing with receiving request from partners for setup of POA and liaising with partners to ensure the timely completion of POA setup.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

This is a 12-month contract.

How You’ll Succeed

• Client Service Experience - Validate Power of Attorney documents against provincial legislation and follow CIBC internal requirements. Review these documents to confirm the witness requirements are met under the province that the document is signed in.
• Relationship Building - Provide the Banking Centre frontline staff regular status updates regarding Power of Attorney requests and setting these up in a timely manner to ensure a positive client experience. Collaborate with internal teams as well to resolve any issues or seek guidance associated with the Power of Attorney setup.
• Technical abilities and General administration skills - Manage all activities associated with the setup of a Power of Attorney for a Client in ECIF, COINS and any applicable system. If you are adept with time management and organization you will be a great fit for this role
  
  

Who You Are

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You're fluent in French and English to serve our clients in the community.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-750 Law Ave. W., E10

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Escalation Management, Office Administration, Operations Management, Organizing, Policy Interpretation, Prioritization