Mortgage Information Specialist

Job Summary

The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions, responding to specific information requests on Sagen products and corresponding with customers and appraisal management companies on outstanding orders.

Responsibilities

• Provide the highest level of customer service in a fast-paced, high-volume contact centre environment.
• Respond to general mortgage insurance questions and specific mortgage insurance product information requests received via a toll-free phone number and email.
• Provide accurate premium calculations and quotes to our lender partners.
• Support the National Underwriting Centre by following-up on outstanding appraisals as required.
• Administer and provide ongoing support to lender partners with respect to Sagen systems.
• Process emails and documentation received for pending mortgage insurance applications.
• Order, review and process property inspections on multiple advance mortgage applications.
  
  

Skills And Qualifications

• Completion of a post-secondary degree/diploma.
• Experience working in a bank with working knowledge of mortgages and credit.
• Demonstrated customer service skills including experience working in an inbound contact centre environment.
• Bilingual English and French (written and verbal) is an asset.
• Demonstrated organization skills and the ability to multi-task.
• Possess basic computer skills to facilitate the exchange of emails, accessing the Internet, managing files, or creating basic reports or presentations. Prior experience using Microsoft products is an asset.
• Possess basic knowledge of underwriting philosophy and practices.
• Knowledge of mortgage lending processes and appraisal platforms is an asset.
  
  

Work Hours

• Ability to work shifts within extended hours of operation: 8:00am to 9:00pm EST Monday – Friday with an average requirement of 10 Saturdays annually from 10:00am to 6:00pm EST.
  
  

At Sagen, we offer:

• Competitive salary
• Annual Performance Bonus Plan
• Medical, Dental, Prescription Drug, and EFAP Benefits
• Company funded Pension Plan
• Company matching RRSP, TFSA and/or Non-registered Savings Plan
• Competitive vacation policy
• Life Insurance and Accidental Death & Dismemberment
• Short Term and Long-Term Disability programs
• Reimbursement programs for special occasions, health and wellness, mortgage insurance and tuition
• Work from Anywhere Days
  
  

Sagen is committed to creating a diverse and inclusive workforce. We welcome, respect and value people from all backgrounds and abilities and create a sense of belonging that inspires our employees to be their authentic self.

We encourage applications from people with disabilities and will provide accommodations upon request throughout the selection and hiring process to meet individual needs.