Sales Resolution Agent - Automotive

Overview

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://careers.eblock.com/careers-home/

This position facilitates the resolution of customer complaints (including all vehicles and online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyers and sellers in accordance with auction and NAAA policies.

This is a fully remote position.

Responsibilities

What You Will Do:

• Review customer claims to verify that they meet Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
• Review customer complaints and evaluate vehicles to determine extent of repairs, if any, and authorize second opinion, if necessary.
• Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
• Mediate, dispute, and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and to keep vehicles sold.
• Have awareness of and resolve after-sale problems, such as issues with branded title, broken odometer, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case confidentially, and interact with Auction sales lot personnel regarding information on vehicles.
• Distribute reports and keep all parties informed of general business operations.
• Inform buyers and sellers on the process, cost, and timing for completion of all claims.
  
  
  

Qualifications

What You Will Need:

• Languages: English (fluent), French (basic reading and writing an asset)
• High School diploma, G.E.D., or equivalent
• Effective leadership skills, with a strong focus on operations and business processes
• Experience in the car auction/auto industry business an asset
• Mechanical knowledge an asset
• Strong customer service skills and telephone manner
• Excellent communication skills, both verbal and written
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Organized with the ability to work to tight deadlines and under pressure
• Excellent administration skills
• Flexible and able to adapt to change quickly
• Able to follow instructions and work using your own initiative
  
  
  

What We Offer

• Competitive pay
• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!
  
  
  

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $52,000.00 - $56,000.00, and this role is eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: https://careers.eblock.com/careers-home/. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.