Customer Success Manager (SaaS), Alberta

Who"s SALUS?

At SALUS, we spearhead a safety revolution in the construction and labor industries with our advanced SaaS platform. Designed to digitize safety workflows, our platform combines a web app for real-time operational monitoring with powerful reporting capabilities, alongside a mobile app optimized for high adoption among field-level workers.

About SALUS

SALUS is a VC-backed startup known for its dynamic culture and strong customer base across North America. We are committed to enhancing safety compliance with cutting-edge technology and are poised for significant growth.

Role Overview

As we continue to expand, we are seeking a dynamic, passionate and customer-focused Customer Success Manager to join our team in Western Canada. You'll be instrumental in creating long-lasting partnerships with our customers to ensure strong adoption and value realization. This is a remote role, working closely with your fellow CSMs & account executives across Canada. Our team is growing at a fast rate, and we are looking to hire immediately!

What You"ll Do

• Take ownership of a portfolio of Salus customers and work proactively to onboard, train, drive adoption and maintain high levels of customer retention
• Collaborate with internal teams to execute customer success plans, identify and forecast risk to minimize churn, ensure strong customer engagement, and identify growth opportunities within portfolio
• Gain a deep understanding of your customers' business goals by building trust and creating meaningful relationships among key stakeholders and executives
• Showcase a natural ability to facilitate and lead strategic engagements such as business reviews to ensure customers understand the value SALUS delivers
• Become an expert in our product offerings and stay on top of all new features and releases to maximize customer adoption
• Play a key role in CS projects including customer education initiatives and optimization of processes to facilitate growth and scalability
• Travel to customer sites, participate with Account Executive's in industry events and meet with revenue team quarterly
  
  

What You Bring

• 2+ years of SaaS customer success management with experience focused on SMB and mid-market organizations
• Proven track record of successfully onboarding, training and enabling customers to drive high adoption and to value quickly
• Excellent communicator (both verbal and written) with colleagues, leadership and customers alike
• Excellent organizational skills, self-motivated and proactive in problem-solving
• A tech-savvy agent for change and transformation
• Passionate and ambitious - a natural leader who aspires to be agile and to come forth with recommendations to iterate and drive improvements to the customer experience
  
  

Bonus If You Have

• Previous SaaS industry experience in a B2B customer success role or similar
• Experience in construction tech (project management, health & safety, or administrative capacity)
• Experience with 1:many or scaled customer experiences
• First-hand experience working in the construction industry
• Ability to read & write Spanish fluently
  
  

What We Offer

• A key role in a rapidly growing company at the forefront of industry innovation.
• Opportunities to directly impact and improve the customer experience.
• A collaborative, supportive work environment where your contributions are highly valued.
• Competitive compensation and benefits package.
• Professional development and career growth opportunities
  
  

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