partner resources specialist (US-Remote)

Now Brewing - partner resources specialist (US-Remote) #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Partner Relations is a Center of Excellence (COE) focused on employee relations. The team supports leaders and partners (employees) in bringing the partner experience to life every day within Starbucks.

This job contributes to Starbuck’s success by providing support for the effective delivery of Partner Relations programs and services. Models and acts in accordance with Starbucks’ guiding principles.

As a Partner Resources Specialist, You Will

• Gather relevant information about reported partner issues to assess case priority and to support the appropriate Partner Relations expert for consultation or further investigation.
• Support the investigation process by partnering with appropriate partners to research relevant components of investigations and locate supporting documents, videos, or necessary data to reach a sound resolution.
• Serve as a liaison for cross-functional teams to help streamline and establish practices to promote standardization and efficiency around partner resources practices; collaborate with generalist team, PRO centers of excellence, and specialist functions to enhance the Partner Relations experience.
• Contribute to process improvements through the creation and/or revisions to Partner relations-related templates, SOPs (standard operation procedures), reports, and presentations.
• Support implementation of Partner Relations programs, processes, and other initiatives.
• Track Partner Relations investigation activity, conduct research and prepare reports.
• Participate in other project work as assigned.
  
  

We’d Love To Hear From People With

• Human Resources systems and administration experience – 2 years.
• Experience working in a customer service environment – 2 years.
• Intermediate skills using Outlook and MS Office applications.
• Proven strengths in detail orientation, planning, and prioritizing.
• Ability to communicate clearly and concisely, both orally and in writing.
• Experience in resourcefulness and research competence.
• Proven ability to quickly establish effective working relationships, including by phone or electronic communications.
  
  

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation.