Customer Success Director

Important Information

Experience: 5+ years

Job Mode: Full-time

Work Mode: Work from home

Job Location: New York City, NY or Princeton, NJ

Job Summary

Encora Customer Success Directors are experienced technology leaders who help Encora's customers accelerate their engineering by building and managing global engineering teams, leveraging Encora's broad organization structures (Practices, Partnerships, Innovation Leaders, and Centers of Excellence), and by sharing and advocating software engineering best practices with Encora's customers and Encora teams.

Responsibilities and Duties

• Present Encora's offering of products and services to potential stakeholders within assigned client accounts.
• Understand the client's business, strategic priorities, and roadmap to identify new opportunities for Encora's products and services.
• Participate in the pre-sales process, ensuring proposals meet all requirements requested by customers
• Ensure client satisfaction by meeting on a regular basis with key clients' stakeholders
• Define technical guidelines and best practices for the execution of the projects within assigned accounts.
• Responsible for the performance of the teams and the definition of metrics and targets.
  
  

Qualifications and Skills

• Strong communication and collaboration skills. This position works directly with Engineers and with Business Executives, and this person needs to be able to communicate effectively across domains.
• Proven background/experience in Software Development (not project management).
• 10+ years of experience at a management level, delivering major work streams / client projects.
• Experience in leading full stack teams that are delivering cloud-based applications (backend, frontend, and IaaC).
• Proven experience on the estimation of team sizes and duration for upcoming projects.
  
  

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.