Director of Sales Operations

Founded in 2007, Foundant Technologies specializes in making philanthropy easier and more impactful through innovative software solutions for grantmakers, scholarship providers, community foundations, and nonprofits. Dedicated to delivering exceptional client experiences, we believe hiring client-focused team members who share our passion for making a difference is critical to our company’s and our clients’ success.

Job Summary

The Director of Sales Operations will lead and oversee the sales operations function in support of Foundant and SmartSimple solutions. This role is responsible for driving sales strategy, managing sales processes, and optimizing performance metrics to support business growth. As a key leader within the sales organization, this role will manage a team, collaborate cross-functionally, and provide data-driven insights to enhance sales effectiveness. The Director will play a critical role in aligning sales efforts with company goals while supporting a culture of continuous improvement.

Key Objectives

• Lead, mentor, and manage the Sales Operations team, ensuring the development and performance of direct reports.
• Develop and implement sales strategies to support revenue growth in the philanthropic accounting sector.
• Collaborate with sales leadership to establish and maintain efficient processes, including CRM optimization, forecasting, and pipeline management.
• Analyze sales data to provide actionable insights and recommendations to improve sales performance and customer acquisition.
• Partner with marketing, product, and customer success teams to align on strategies and improve lead conversion.
• Develop and track key sales performance metrics (KPIs) and ensure the team meets or exceeds goals.
• Drive continuous improvement initiatives within the sales operations function to increase efficiency and reduce complexity.
• Manage and maintain sales tools and systems to ensure accurate and up-to-date reporting.
• Support the CRO and executive leadership team with strategic planning and data analysis.
  
  

Qualifications

• Bachelor’s degree in Business, Sales, or a related field.
• 7+ years of experience in sales operations, preferably within the philanthropic or accounting sectors.
• Proficiency in CRM platforms, such as Salesforce, and sales analytics tools.
  
  

Preferred Qualifications

• Master’s degree in Business Administration or related field.
• Experience in the philanthropic sector or working with non-profit organizations.
• Familiarity with accounting systems and financial reporting.
• Certification in sales management or operations.
  
  

Competencies

• STRATEGIC THINKING: Leads Foundant in achieving its vision and driving growth, scale, and sector impact. Salary Range
• Contributes useful functional insights and expertise to executive leaders to support the development of the Foundant's long-term vision and companywide objectives.
• PERFORMANCE ADVANCEMENT: Instills a culture of excellence and continuous improvement.
• Collaborates and aligns with other functions in driving continuous improvement and enhancing Foundant's overall operational efficiency and effectiveness.
• DECISION-MAKING:Decisively makes and implements strategic, values-aligned, and timely decisions.
• Uses evidence, data, market insights, and critical thinking to navigate complexity and make well-informed decisions, and considers how functional decisions impact other functions.
• COLLABORATION AND LEARNING: Improves cross-functional coordination and cohesion, as well as organizational learning, to increase performance
• Initiates and engages in cross-functional relationship-building to enhance coordination and alignment in activities and projects spanning functions, including ensuring their team members are actively collaborating across functions on shared objectives.
• CHANGE MANAGEMENT:Skillfully leads, supports, and generates adoption of necessary organizational changes
• Supports organizational transformations and facilitates necessary changes within their function by transparently communicating abut changes and their benefits to team members
• STAFF DEVELOPMENT: Nurtures individual growth, retains top performers, and effectively addresses underperformance.
• Makes Certain that people leaders within the function are proficient in providing effective developmental and performance feedback to their direct reports, in accordance with Foundant's policies and commitment to professional development.
  

Foundant Technologies is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is inclusive and free of biases where employees are treated with dignity and respect. Employment decisions at Foundant Technologies are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic as established by applicable law.