Claims Estimate & Repair Verification Auto Advisor

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is responsible for ensuring consistency of estimating practices for , the Good Hands Repair Network repair facilities, and compliance to best practices. The individual conducts physical and/or virtual reinspections and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops.

Key Responsibilities

• Makes corrections and repair recommendations
• Completes physical reinspections, ride-alongs, and/or desk reviews of adjuster and/or vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process and documentation compliance
• Selects complex estimates for reinspection
• Researches and responds to complex customer communications, concerns, conflicts or issues
• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
• Develops, manages and audits relationships with network vendors
• Monitors network utilization and identifies potential need for expanded or new networks
• Participates in callibration activities with the Claims organization
• Collaborates with leadership regarding inspection or file review results
• Provides information on reinspection results to ensure vendors, repair facilities, and technicians are following Allstate specific guidelines and procedures
  
  

Education

• 4 year Bachelors Degree (Preferred)
  
  

Experience

• 2 or more years of experience (Preferred)
  
  

Supervisory Responsibilities

• This job does not have supervisory duties.
  
  

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
  
  

Skills

Audit Management, Continual Improvement Process, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Process Capability Analysis, Quality Control (QC), Results-Oriented, Transaction Management

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.