Client Service Rep (Bilingual)

Company: CLIC

Department: Client Services

Employment Type: Regular Full Time

Work Model: Remote

Language: Bilingualism in English and French is required.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Client Service Representative, you will deliver high quality service to clients and business partners within defined service standards. You will be responsible for completing projects and assignments, entering policy and billing transactions and actioning various reports.

How You Will Create Impact

• Completing policy activities and billing transactions, updating client records and reviewing system generated reports.
• Supporting and responding to inquiries from business partners within established service standards.
• Reviewing rate manuals, completing rate calculations and validating coverages with underwriting and product teams.
• Identifying opportunities for process improvement or service concerns and escalating accordingly.
  
  
  

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.
  
  
  

To Join Our Team

• You have one year of experience in client services, data entry, or a related field.
• You have some post-secondary education in a related discipline.
• You have or are working towards completion of the Chartered Insurance Professional (CIP) designation.
• Having knowledge of insurance systems is an asset.
• Having knowledge of insurance products and applicable legislation is an asset.
  
  
  

What You Need To Know

• Repetitive, transactional tasks where accuracy is essential.
  
  
  

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.