Remote Bilingual Claims Associate

The Call Center Agent is a key position within our Financial Services Team. As a Call Center Agent, you will be the voice of our organization and of our clients. But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.

Department Hours are Monday-Friday, 8am EST - 8pm EST. Candidates will be assigned an 8 hour shift between operating hours. .

What will be my duties and responsibilities in this job?

• Provide superior service to our customers by listening, analyzing problems, and resolving issues


• Provide service to customers through chat, as well as phone


• Use your expertise to proactively make recommendations that will help customers avoid future issues


• We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges


• Ability to work a flexible schedule including weekends. You will also be required to virtually attend 2-4 weeks of training, Monday through Friday

What are the requirements needed for this position?

• Bilingual (English & French)


• Relentless drive to provide exceptional customer service


• Excellent communication and listening skills, both written and verbal


• Strong attention to detail and problem-solving skills


• Ability to adapt to change and work well in a fast-paced environment


• Ability to multi-task using technology while handling calls


• Minimum high school diploma/certification


• Ability to work remotely in your home office

What other skills/experience would be helpful to have?

• Minimum of 1 year experience in a call center or customer facing role

Job Type: Full-time

Pay: From $40,100.00 per year

Benefits:

• Dental care


• Life insurance


• Paid time off


• Work from home

Schedule:

• 8 hour shift

Work Location: Remote

Expected start date: 2024-05-27