Senior Technical Project Manager

What you can expect

As an individual contributor, you will lead deployment projects for Zoom's Phone, Chatbot and Contact Center solutions within the Professional Services Organization. You will assess the impact of business needs, proposing and implementing solutions. You will be following best practices and managing project execution including deliverables, timelines, scope, and billing, with regular communication of project status. Additionally, you will be responsible for facilitating customer migrations to Zoom and third-party solutions. You will also maintain internal process tracking updates and document best practices while creating deployment and support playbooks.

About the Team

Our team of project management professionals spans the United States, dedicated to spreading happiness internally and to our customers at Zoom. With diverse backgrounds and experiences, we collaborate seamlessly to ensure project success. Join us and be part of a team that thrives on innovation, teamwork, and making a positive impact every day.

Responsibilities

• Participating in Zoom Phone, AI and Cloud Contact Center deployment projects, from requirement gathering to solution design and deployment




• Assessing business needs, proposing and implementing solutions




• Following best practices and managing project execution including deliverables, timelines, scope, and billing, with regular communication of project status




• Designing conversation flows, enhance user interactions, and refine chatbot models for improved accuracy, leveraging knowledge of natural language processing and machine learning fundamentals




• Debugging and troubleshooting abilities for real-time chatbot interactions, coupled with excellent communication skills focused on delivering exceptional end-user experiences.

What we’re looking for

• Have a degree in CS , MIS or equivalent work experience, with a minimum of 6-8 years of experience in Project Management and Contact Center solutions




• Experience crafting conversational interfaces across various applications and collaborating with UX/UI designers to optimize chatbot user experiences




• Experience with Voice/Video and Contact Center best practices, processes, and procedures, including migrations to Cloud Voice & Cloud Contact Center solutions




• Experience designing and implementing chatbots on diverse platforms and deployments for SBCs, trunks and gateways




• Be located in the U.S. and do not require sponsorship for employment

Salary Range or On Target Earnings:

Minimum:

Maximum:

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].