Associate Director, Program Management – Patient Support Services – Remote

The Program Associate Director works with Leadership and Program team to effectively oversee the programs and manage Client relationship. Collaborates with Client management team to understand the programs short term and long-term goals of growth and development. This is a supervisory role with responsibility to direct reports.

Primary Responsibilities:

Responsible for manufacturer program operations and client relationship. Supervise and coordinate daily workflow with program directors. Understand and coordinate all financial assistance program requirements with appropriate departments. Examine metrics and reporting daily for all program activity and ongoing trending. Facilitate data requirements between clients and third parties. Facilitate communication and collaboration for all program changes and updates between all departments. Responsible for program specific SOP management and documentation processes. Assist with program change requests for CRM updates. Present on demand data to Executive Team as requested. Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment. Provide communication and follow up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions.

Required Qualifications:

Bachelor’s Degree. Previous management experience required. 7 years related experience in the service and/or information industries) High regard for service, be very personable and compassionate Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors. Ability to work in a fast paced, ever-changing environment. Ability to manage and track data for a sophisticated and often complex data process. One to two years of experience using IQVIA data and products.

Skills and Abilities:

Proficient in PC applications.

Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).

Change management/process analysis skills.

Strong communication skills, including ability to train, present and deal tactfully with clients.

Project management experience in overseeing or contributing in complex, multi-discipline projects. Managerial skills, including a strong focus on team building.

Knowledge of IQVIA databases and report creation process.

Professional Competencies:

Business Skills and Knowledge

• General Management

Demonstrate analytic and problem-solving skills, and understand the impact of individual

decisions on other parts of the organization and the environment.

• Financial management

Understanding of financial analysis, reimbursement techniques and strategies, and

financial outcome measures. Application of financial analysis and planning to achieve

organizational objectives.

• Human Resource management

Understanding of the rights and protection of employees, effective workforce planning,

and performance management.

• Organizational dynamics and governance

An understanding of governance structures and the ability to foster trust and effectively

support governance systems and achieve organizational goals.

• Strategic planning and marketing

Setting organizational direction and strategies based on an understanding of the market

and market forces, and communicating an organization’s capabilities and strengths to

consumers.

• Information management

An understanding of how technology can be used to promote managerial and clinical

efficiency and improve health care delivery. The ability to effectively manage

information resources and plan for future needs.

• Risk management

Knowledge of liability and compliance regulation, the ability to employ strategies to

mitigate risk, avoid malpractice and plan for disasters.

• Quality improvement

Application of techniques that continually improve the quality of care provided, patient

safety, organizational performance, and the financial health of the organization.

Knowledge of the Health Care Environment

• Health Care Systems and Organizations

Demonstrate an understanding of how the various components of the health care

system is organized and financed, and how they interact to deliver medical and health

care.

• Health Care Personnel

Understand the professional roles, responsibilities, and values of the range of health

care professionals in order to foster effective relationships and promote an optimal care

environment.

• The Patient’s Perspective

Understand the patient experience, demonstrate a commitment to patients’ rights and

responsibilities, and ensure that the organization provides a safe environment for

patients and their families.

• The Community and the Environment

Monitor trends in the local and national environment to the delivery of care,

demonstrate a familiarity with the regulations impacting health care delivery, and

understand the impact of public policy decisions on cost, quality, and access to care

Communication and Relationship Management

• Relationship Management

The ability to build and maintain relationships with internal as well as external

stakeholders that are anchored in trust and where decision-making is shared.

• Communication Skills

Be able to utilize verbal, written and presentation skills to communicate an

organization’s mission, vision, values, and priorities to diverse audiences.

• Facilitation and Negotiation

The ability to move a group toward a conclusion, guiding the group collectively through

substantive discussion, compromise, and consensus.

Leadership

• Leadership Skills and Behavior

The ability to exercise appropriate leadership styles and behavior, employ critical

thinking skills, and advocate for the organization and its values in the community and

public policy arena.

• Organizational Climate and Culture

Foster a culture that values diversity, promotes teamwork, and engenders a

commitment to the purpose and values of the organization.

• Communicating Vision

Establish and communicate a compelling vision for the organization that guides strategy

formulation and direction.

• Managing Change

Be able to promote organizational development and continuous improvement, and use

systems thinking to enact change in complex organizations.

Professionalism

• Personal and Professional Accountability

Practice and advocate ethical decision-making and actions, promote patients’ rights and

responsibilities, effectively manage stress and personal resources, and act in accord with

professional roles and norms.

• Professional Development and Lifelong Learning

Participate in proactive career planning and continually update professional knowledge.

• Contributions to the Community and Profession

Mentor or coach others in the workplace, provide service to the community that

improves community health status and standards of care, and adds to the professional

body of knowledge by teaching, research, or other means.

#LI-CES

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $120,000-$130,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.