Assistant Director, Event Operations

Assistant Director, Events Operations


Division: Global Higher Ed and Membership




Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)




Type: This is a full-time position






About the Team




The Events team at College Board is a dynamic, high-energy team of event professionals who are committed to member-led, mission-driven events that bring together professionals and thought leaders across disciplines to address access and success issues that challenge – and inspire – educators at all levels and in all professions.. Our conferences include College Board Forum, AP Annual Conference, A Dream Deferred: The Future of African American Education, Prepárate: Educating Latinos for the Future of America, and the Native American Student Advocacy Institute (NASAI). Our conferences are solution driven, aimed at empowering educators with knowledge, perspective, and material they need to best serve their organizations. Our 6,000 member organizations include high schools, districts, higher education institutions and systems, nonprofits and government agencies






About the Opportunity




As the Assistant Director, Event Operations, you will play a critical role in connecting the dots between planning and execution. You are eager to dive into details and proactively support the teams work. If people admire you as someone who is super reliable, gets stuff done and brightens the world around them, then we want you to consider joining us. The role is for an ambitious, detail-obsessed, and personable individual at an influential, mission-driven education organization. You’ll be the “first line of defense” for logistical and administrative issues, seeking to resolve them swiftly and proactively




In this role, you will:






Project Management & Administration (40%)

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  Collaborate with Executive Director and team on tasks related to project management, including updating assigned projects and identifying any challenges
  


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  Support, execute and assist with updating Project Plans by event in Microsoft 365 Planner
  


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  Serve as point of contact for critical aspects of our events from email flow/marketing to procurement processes. The team will look to you to lead communications and execution of these tasks
  


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  Lead travel coordination for National Advisory Committee travel and/or group bookings; track and audit travel activities, expenses, and payments for committee members
  


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  Provide support and help with the events inboxes; reviewing and responding to communications received
  


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  Maintain confidentiality and exercise superb judgment in dealing with sensitive information, and/or escalate issues as necessary
  

Meeting and Logistics Planning (40%)

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  Ensure flawless execution of high-profile meetings held in conjunction with the event portfolio, including and not limited to: attendee logistics and itineraries, scheduling of rehearsals and dinners, and meeting execution, utilizing College Board technology solutions
  


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  Provide a wide range of support for GMA meeting management, such as: update event records, schedule meetings, and generate reports and divisional in-person and online meetings
  


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  Coordinate logistics of annual on-boarding of National Advisory Committee Members
  


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  Provide support and assist in compiling presentation decks and documents for monthly National Advisory Committee Meetings
  


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  Regularly engage and build strong relationships with College Board leaders, relevant support staff and external stakeholders
  

Database and Reporting (20%)

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  Assists in the setup of event registration process on CVENT platform, including special paths for VIP groups
  


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  Maintain session updates across platforms –Cvent (website, speaker management) and Guidebook (mobile application)
  


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  Fulfill routine data requests, and maintain core membership data using Salesforce, for example generate reports of key data points, process contact updates and manage rosters
  


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  Maintain and have command of event attendee information in CVENT, for example: regularly generate event attendee reports, clean event registration data to ensure accuracy, researches and makes necessary updates to attendee records, and be able to answer ad hoc questions about event attendee trends
  


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  Facilitate seamless data integration across diverse platforms, to optimize information flow and enhance organizational analytics
  

About You




You have:

• You are obsessed with details, highly organized, and have impeccable follow through

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  You have a proactive mindset – ability and willingness to proactively solve problems, anticipate and prioritize key tasks and resolve issues
  


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  You value and strive to provide excellent customer service
  


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  You have command of some of the technologies that guide our work, specifically Microsoft 365, Salesforce or like CRM, CVENT and Expense Systems (e.g. Concur) and have willingness to master all
  


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  You have systems and routines that guide your daily operations and help you squeeze efficiency and productivity out of your time
  


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  You are an empathetic team player who values the people they work with by acknowledging their milestones and moments
  


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  You work well under pressure and value and seek out feedback
  


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  Strong written communicator who can go from crafting the perfect email to proofreading a stakeholder memo to presenting remotely or in-person to groups of varying sizes
  


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  You are trustworthy, have excellent judgement, and are a skilled collaborator
  


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  You have 2-3 years experience in operations or related field
  


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  A passion for supporting educational and career opportunities for millions of students
  


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  Willingness to travel 10-12 times per year for internal and external meetings/events
  


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  Must be authorized to work in the US
  

About Our Process

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  Application review will begin immediately and will continue until the position is filled
  


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  While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process
  

About Our Benefits and Compensation




College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market




The hiring range for a new employee in this position is $44,000-$70,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary




Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria




Your salary is only one part of all that College Board offers, including but not limited to:

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  A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
  


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  Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
  


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  A job that matters, a team that cares, and a place to learn, innovate and thrive
  

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process






About Our Culture




Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

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  We are motivated to positively impact the educational and career trajectories of millions of students a year
  


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  We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard
  


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  We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network)
  


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  We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
  


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  We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations
  

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