Sr Project Manager, Claims Innovation

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.



Our Claims Innovation team is currently seeking a Sr Business Solutions Project Manager to join our expanding team.



This is a full time, exempt role. The role is eligible for a fully remote or hybrid work arrangement.



POSITION OVERVIEW:

Business Solution Project Management professionals combine project management disciplines with process engineering methodologies, financial analysis, business expertise, and industry best practices to collaborate with business leaders with the goal to provide, manage and implement project-based solutions. This includes, but is not limited to, leading the development and refinement of project requirements, estimates, plans, and schedules. This role is responsible for the collection and analysis of business objectives, processes and procedures, and operational data in support of business unit customers.



IN THIS ROLE, YOU WILL:

• Create project plans that include resources, time, and technology considerations.


• Conduct project kickoff meetings, communicating individual roles and project expectations, and ensuring that all project team members have the tools and training required to perform effectively


• Create and update detailed project plans and schedules, applying best practices, standards, and recommended tools as needed.


• Provide formalized, continuing work direction and leadership to assigned project team(s), including scheduling, assignment of work and review of project efforts.


• Proactively assess variances from the project plan, gathering metrics, and developing and implementing changes as necessary to ensure that the project remains within specified scope and is within time, cost and quality objectives.


• Conduct assessment of the current-state business operations to identify gaps, opportunities, and threats to achieving long-term success.


• Conduct comparative analysis and research of industry best practices to identify one or more options for reviewing and assessing alternative solutions to business problems.


• Facilitate design sessions with business partners to derive a future-state solutions


• Develop and communicate an implementation plan and/or roadmap of future opportunities, deliverables, and timelines.


• Compile and presents project status reports to business sponsor, management, and project teams.


• Facilitate change management activities with business sponsor, including communication, training, and implementation planning.

WHAT YOU NEED TO APPLY:

• Bachelor's degree in related field specialized training, or equivalent work experience.


• Project management certification or successful completion of a recognized project management curriculum is required.


• Lean Six Sigma certification required


• Typically requires 5 -10 years of project management experience.


• Experience with projects in multiple technologies and functions.


• Strong process and data analysis experience


• Management experience preferred

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.



CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.



BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.



Benefits include:

• Medical, dental, vision, life, and disability insurance


• 401K with a company match


• Tuition reimbursement


• PTO


• Company paid holidays


• Flexible work arrangements


• Cultural Awareness Day in support of IDE


• On-site medical/wellness center (Worcester only)


• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.



Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”



As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.



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