Staff Field Adjuster 1

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world



The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key


DUAL North America, Inc. is seeking a
Staff Field Adjuster 1



Classification: Exempt


Division: Claims


Reports to: Claims Manager


Travel: 25-50% (within territory)


Work Environment: Remote




About the role:


Catalytic Claims Services, Inc.is seeking Staff Field Adjusters to join our team in Memphis working in a remote capacity. The Staff Field Adjustor will be managing the investigation of first party claims from initial assignment to full resolution. The position may also include responsibilities working as a Desk Reviewer or Claims Examiner in the review and approval of work completed by an independent adjuster






Essential Functions:

• Establish contact with our policyholder or their representative the same day as the assignment is received and within 72 hours after a catastrophic event


• Complete field inspections, determine coverages, and write estimates using Xactimate.


• Utilize company best practices as a guide and communicate the claim denial or claim settlement according to the requirements of each state in which the claim was reported


• Provide high quality product and excellent customer service to all policyholders and/or claimants.


• Communicate with the policyholder, policyholder representatives, agents, contractors, experts and independent adjusters as needed during the life of each claim.


• Input payment if the claim settlement is within approved authority level or request authority as needed through the Claims Manager, based on each individual claim


• Utilize all available reports to manage pending claims and continue to track them through completion


• Review all recovery possibilities that may be available, including salvage and subrogation, placing all parties on notice of the potential recovery


• Ability to physically carry and climb a ladder to gain access to roof structures that may include multiple stories, walk on roof surfaces to evaluate potential roof damage and crawl into crawlspaces under a house or mobile home


• Work overtime during high volume periods or after catastrophic events as needed that may include overnight stay


• Manage the process of appraisal when conflict arises and work with public adjusters and attorneys, as needed


• Manage third party vendors during high volume periods or after catastrophic events as needed


• Other duties as assigned.

Job Requirements (education, experience, skills):

• Bachelor’s degree strongly preferred


• Prior remote working experience preferred


• 3-6 years of related experience


• Must have current and valid TN adjuster’s license


• Basic knowledge of property insurance policies


• Excellent verbal and written communication skills


• Strong interpersonal communication skills


• Experience with computerized estimating system, PC and software applications


• Ability to carry and climb a ladder, walk on roof surfaces, and crawlspaces under a house or mobile


• Must be able to create fire and police department reports


• Willingness to learn, train and grow knowledge


• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer:

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more


We provide an environment where innovative ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community



About DUAL NA:

DUAL is the leading underwriting organization in the US and part of an international insurance organization with operations in 45 countries across the world. DUAL offers commercial property, casualty, financial lines, and personal property insurance products underwritten through several specialized subsidiaries. Since 2013, we have grown to over 500 employees in 14 offices across the US, and we are continuing to grow. DUAL is committed to building a balanced business and contributing to a sustainable world. At DUAL, we believe our people are our greatest assets, espousing entrepreneurialism, and innovation in an environment where new insights are encouraged



Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world


The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key



EEO Statement:

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment



What we offer:

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more


We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community



EEO Statement:

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.