Customer Value Manager - AMS (Remote)
CrowdStrike
Full time
Customer Support
United States
Hiring from: United States
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight
About the Role:
CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike's overall strategy of Delighting Our Customers
Comprised of Customer Value Managers (CVMs), the CVMO partners with Prospects and Customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs join the account team to drive strategic Value Proposal discussions and coordinated Partnership Success Reviews (PSRs). These conversations ensure Customers have a robust plan governing goal achievement as a CrowdStrike Customer, and a long-term, strategic plan for growth
This is a fully remote position aligned to Enterprise Customers & we are currently seeking top talent in North America
What You’ll Do:
What You’ll Need:
#LI-Remote
#LI-HK1
#LI-AR2
Benefits of Working at CrowdStrike:
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact
[email protected]
, for further assistance
CrowdStrike participates in the E-Verify program
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location
Expected Close Date of Job Posting is:06-17-2024
About the Role:
CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike's overall strategy of Delighting Our Customers
Comprised of Customer Value Managers (CVMs), the CVMO partners with Prospects and Customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs join the account team to drive strategic Value Proposal discussions and coordinated Partnership Success Reviews (PSRs). These conversations ensure Customers have a robust plan governing goal achievement as a CrowdStrike Customer, and a long-term, strategic plan for growth
This is a fully remote position aligned to Enterprise Customers & we are currently seeking top talent in North America
What You’ll Do:
Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth. Augment Field Sales with Value Proposals, Business Value Assessments, and Partnership Success Reviews, including Value Realized Analyses
Support Customers in driving towards outcomes as defined by Customer. Develop a comprehensive understanding of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs
Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers
Connect all Customer data sources and uplevel documented insights to share in Value Proposals and Partnership Success Reviews (PSRs)
Partner with entire account to provide sales leadership secondary view of risk in accounts through completion of Heatmap of Risk Indicators
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition
What You’ll Need:
Minimum of 5 years of experience in related functional role (e.g. consulting, finance, business development, strategy). Experience in enterprise sales and operations is a plus
Ability ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback)
Strong quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs
Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion
Proven track record of working within a matrix environment
High degree of emotional intelligence and professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level)
Comfort with ambiguity and natural aptitude for learning
Advanced PowerPoint and Excel skills
Proactive and self-starter attitude with high degree of intellectual curiosity and collaborative Team Member to other CVMs
Bonus points for cybersecurity industry experience
#LI-Remote
#LI-HK1
#LI-AR2
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive and inclusive health benefits
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact
[email protected]
, for further assistance
CrowdStrike participates in the E-Verify program
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location
Expected Close Date of Job Posting is:06-17-2024
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