Vice President, Business Support

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.

As we continue our evolution and growth into a leading HCM SaaS technology provider to businesses, we are seeking our next Vice President, Business Support. The Vice President, Business Support at PrimePay, will be entrusted with advancing client experiences by overseeing and expanding the utilization of our Payroll and HCM solutions. This leadership position will drive a team of Business Support Directors towards exceptional service delivery, heightened client satisfaction, and increased retention across designated regions. This role orchestrates day-to-day operations, optimizing support teams catering to Payroll, Benefits, and Tax Compliance services while forging client-facing strategies to elevate PrimePay's reputation.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment. With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day. Interested? Join us in our evolution!

What YOU will be doing:

• Drive cross-functional teams to exceed service delivery, quality, and client retention objectives


• Demonstrate mastery across PrimePay solutions: Payroll, Benefits, and Tax Compliance services


• Oversee precise and timely ACH processing, compliance adherence, and service best practices


• Develop services aligned with evolving client needs and company resources, spearheading workflow enhancements


• Collaborate with Business Support Directors to optimize operational strategy and performance, mediating conflicts, and motivating teams


• Manage expenses within allocated budgets, recommend staffing models, and drive cost-effective strategies

Success will come if you have:

• Bachelor’s degree in a business-related field preferred


• 8-12 years of experience in relationship management and customer service, with 5 years in managerial roles


• Certified Payroll Professional certification preferred


• Proficiency in finance, compliance, and payroll with a strong understanding of related regulations


• Proven experience in relationship management, team leadership, and problem-solving


• Mastery of Outlook, Word, Excel, and ideally Salesforce for workflow management and reporting


• Exceptional communication and conflict resolution skills for effective team motivation and mediation

PrimePay Offers:

• A competitive salary in the $170 - $190K range based on experience plus bonus


• Access to personal, group training and career advancement


• Leadership development through individualized support and career mentoring


• Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD

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