Customer Implementation Specialist

Title: Customer Implementation Specialist (Remote)

Location: US

JobDescription:

Customer Implementation Specialist
Remote Opportunity

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

We are seeking a highly motivated Implementation Specialist to join our dynamic team. The ideal candidate will have previous experience in SAAS implementation within the health tech or value-based care market, along with strong project management and project setup knowledge.

RESPONSIBILITES:

• Lead the implementation of Reveleer Prospective Risk offerings for clients, ensuring successful deployment and utilization of the platform.
• Collaborate with cross-functional teams, including client services, product management, and technical support, to define project requirements, timelines, and deliverables.
• Conduct thorough assessments of client needs and workflows to tailor implementation plans accordingly.
• Serve as the primary point of contact for clients throughout the implementation process, addressing inquiries, resolving issues, and providing guidance as needed.
• Manage project scope, timelines, and resources to ensure projects are completed on schedule.
• Provide training and support to clients to facilitate user adoption and maximize platform utilization.
• Monitor post-implementation performance and identify opportunities for optimization and enhancement.

REQUIREMENTS:

• Bachelor’s degree in healthcare management, business administration, information technology, or related field.
• Minimum of 2 years of experience in SAAS implementation within the health tech, EMR, or value-based care market.
• Proven track record of successful project management, including project planning, execution, and monitoring.
• Strong understanding of project setup processes and methodologies.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels.
• Solid analytical and problem-solving abilities, with a keen attention to detail.
• Self-motivated and proactive, with the ability to work independently and as part of a team in a fast-paced environment.
• Experience with Risk Adjustment offerings or similar healthcare technology solutions is a plus.

WHAT YOU’LL RECEIVE:

• Competitive salary
• Medical, Dental and Vision benefits
• 401k with employer matching
• Generous PTO plan

SALARY RANGE: $85,000 – $100,000 / annually

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.